Technical Application Support Specialist

2 days ago


Melbourne, Victoria, Australia Charterhouse Full time
Job Title: Technical Application Support Analyst

Charterhouse is seeking a highly skilled Technical Application Support Analyst to join our team. As a Technical Application Support Analyst, you will be responsible for providing technical support and management for our business applications, including Oracle Cloud Fusion ERP and HCM systems.

Key Responsibilities:
  • Provide technical support and management for end users of business applications, including Oracle Cloud Fusion ERP and Oracle Cloud Fusion HCM systems.
  • Provide technical administration, compliance, license monitoring, and support of business applications.
  • Proactively identify data risks and issues affecting the delivery and efficiency of processes and work with stakeholders to mitigate these risks.
  • Proactively engage with customers and vendors to ensure business applications are meeting business requirements, escalating issues where appropriate.
  • Continuously improve, by capturing and analysing appropriate business and application data/metrics, insights, and best practices, and act on the information.
Requirements:
  • Enterprise-wide expertise in applications support and management including minor development, bug fixes, etc.
  • Data Analytics, Management, Warehousing, and reporting experience.
  • Current experience and proficiency in programming or scripting, e.g., C#, Java, Python, Ruby, PHP, SQL or similar.
  • Current experience in integration development utilising API's.
  • High-level knowledge of technical website administration and management.
  • Familiarity with Agile, SLDC, and ITIL frameworks.


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