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Customer Service Representative

2 months ago

Davoren Park, South Australia City of Playford Full time
About the Role

We are seeking a highly skilled and motivated Customer Contact Officer to join our dynamic team at the City of Playford. As a key member of our Customer Contact team, you will be responsible for delivering exceptional customer service to our clients, providing timely and effective solutions to their queries and concerns.

Key Responsibilities:

  • Provide high-quality customer service to clients via phone, email, and in-person
  • Respond to customer inquiries and resolve issues in a timely and professional manner
  • Work collaboratively with other teams to ensure seamless service delivery
  • Develop and maintain knowledge of Council services and policies
  • Contribute to the development and implementation of customer service strategies

About You:

We are looking for a candidate who possesses excellent communication and interpersonal skills, with the ability to work effectively in a team environment. You will have a strong passion for delivering exceptional customer service and a commitment to continuous learning and improvement.

Requirements:

  • Relevant experience in customer service, administration, or a related field
  • Excellent communication and interpersonal skills
  • Ability to work effectively in a team environment
  • Strong problem-solving and analytical skills
  • Ability to maintain confidentiality and handle sensitive information

What We Offer:

The City of Playford offers a dynamic and supportive work environment, with opportunities for professional growth and development. We are committed to providing our employees with a range of benefits, including competitive salaries, flexible working arrangements, and a comprehensive employee assistance program.

How to Apply:

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact details].