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Client Intake Specialist
2 months ago
We are seeking a highly skilled and compassionate Client Intake Specialist to join our Business Excellence team in Cannon Hill. As the first point of contact for our Home and Community enquiries, you will play a critical role in supporting clients to achieve their goals through access to Endeavour Foundation services.
Key Responsibilities- Analyse disability assessments and conduct screenings to create tailored support plans that ensure clients are matched with the right services based on their needs and funding.
- Develop and implement initiatives and activities that drive growth, boost customer retention, build community awareness, and create pathways for people with disabilities to access Endeavour Foundation services across Qld, NSW, and Vic.
- Support a culture of person-centred practice that puts clients, families, carers, and guardians at the forefront of everything we do.
- Provide a customer experience in line with Endeavour Foundation's Values and behaviours, managing day-to-day relationships with clients, their families, and external referral organisations.
- Foster collaboration with regional site leadership teams, supporting the co-creating and co-delivery approach across and within the business.
- Through a comprehensive understanding of the NDIS and disability sector, match clients to life-changing services that support their goals and aspirations, maximising the usage of Individual NDIS funding levels.
- Degree in Social Work, Psychology, Human Services, or a relevant field.
- Minimum 4 years' experience in the community services sector.
- Experience analysing support needs and creating comprehensive assessments to maximise NDIS funding opportunities.
- Large volume Case Management for Disability or support networks is highly desirable.
- Excellent relationship management, interpersonal, and communication skills with an engaging and inspiring communication style to leverage further opportunities.
- Strong analytical skills with the ability to collect, analyse, and disseminate data to drive customer conversion ratios and provide actionable insights for key stakeholders.
- Hold or be willing to obtain a Working with Children Check (Blue Card), NDIS Worker Screening Check (Yellow Card), National Criminal History Check (Fit2 Work), and an open Drivers License with comprehensive insurance on your vehicle.
Endeavour Foundation is a leading provider of disability services, committed to helping people with disabilities for over 70 years. We offer a range of employee benefits, including Salary Packaging, Benefits Package, Employee Assistance Program, Corporate Health Insurance plans, and discounts with our corporate partners.
We value inclusivity and are committed to adjusting our recruitment process to ensure accessibility and support of an applicant's needs. We encourage applications from people of all ages, nationalities, abilities, and cultures, including Aboriginal and Torres Strait Islander peoples, CALD, the LGBTQI+ community, and people with disability.
