Client Intake Specialist

1 month ago

Brisbane, Queensland, Australia Endeavour Foundation Full time
Client Intake and Assessment Practitioner

At Endeavour Foundation, we are committed to helping people with disabilities achieve their goals and aspirations. We are seeking a highly skilled and dedicated Client Intake and Assessment Practitioner to join our Business Excellence team in Cannon Hill.

About the Role

This is an exciting opportunity to work with a talented team of professionals who are passionate about making a difference in the lives of people with disabilities. As a Client Intake and Assessment Practitioner, you will be responsible for analysing disability assessments, conducting screenings, and creating tailored support plans to ensure clients are matched with the right services based on their needs and funding.

You will also play a key role in developing and implementing initiatives and activities that drive growth, boost customer retention, build community awareness, and create pathways for people with disabilities to access Endeavour Foundation services across Qld, NSW, and Vic.

Key Responsibilities
  • Understand and assess a client's support needs, confirming functional capability and ensuring staff and leaders have appropriate training to ensure specific support needs are met.
  • Support a culture of person-centred practice which puts clients, families, carers, and guardians at the forefront of everything we do.
  • Provide a customer experience in line with Endeavour Foundation's Values and behaviours, managing day-to-day relationships with clients, their families, and external referral organisations.
  • Foster collaboration with regional site leadership teams, supporting the co-creating and co-delivery approach across and within the business.
  • Through a comprehensive understanding of the NDIS and disability sector, match clients to life-changing services that support their goals and aspirations, maximising the usage of Individual NDIS funding levels.
  • Assist in the development of a relevant pipeline of qualified leads aligned to drive the growth and sustainability of our core customer program, helping to identify new market opportunities.
What We're Looking For

We are seeking a highly skilled and dedicated professional with a deep understanding of the NDIS and disability sector. You will excel at building strong relationships and developing meaningful connections. Your ability to analyse and interpret complex disability assessments allows you to create comprehensive risk assessments, safety plans, and support strategies that meet individual client needs.

You will also have:

  • A degree in Social Work, Psychology, Human Services, or a relevant field.
  • Minimum 4 years' experience in the community services sector.
  • Experience analysing support needs and creating comprehensive assessments to maximise NDIS funding opportunities.
  • Large volume Case Management for Disability or support networks is highly desirable.
  • Excellent relationship management, interpersonal, and communication skills with an engaging and inspiring communication style to leverage further opportunities.
  • Strong analytical skills with the ability to collect, analyse, and disseminate data to drive customer conversion ratios and provide actionable insights for key stakeholders.
  • Hold or be willing to obtain a Working with Children Check (Blue Card), NDIS Worker Screening Check (Yellow Card), National Criminal History Check (Fit2Work), and an open Driver's License with comprehensive insurance on your vehicle.
What We Offer

We offer a range of employee benefits, including:

  • Salary Packaging Benefits Package up to $15,900 of your annual salary tax-free.
  • In addition to your tax-free benefit, you can also use up to $2,650 of your pre-tax income to pay for entertainment expenses (meals, holiday accommodation, etc).
  • Encouraged and supported ongoing professional development and diverse career opportunities.
  • An Employee Assistance Program - a free and confidential counselling service available to all staff and immediate family members.
  • Corporate Health Insurance plans and discounts with our corporate partners.
  • Paid parental leave.

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