Client Intake and Assessment Specialist
4 weeks ago
- Salary Packaging Benefits Package up to $15,900 of your annual salary tax free.
- In addition to your tax-free benefit, you can also use up to $2,650 of your pre-tax income to pay for entertainment expenses (meals, holiday accommodation etc).
- Encouraged and supported ongoing professional development and diverse career opportunities.
- An Employee Assistance Program - a free and confidential counselling service available to all staff and immediate family members.
- Corporate Health Insurance plans and discounts with our corporate partners.
- Paid parental leave.
- Understand and assess a client's support needs, confirming functional capability and ensuring staff and leaders have appropriate training to ensure specific support needs are met.
- Support a culture of person-centred practice which puts clients, families, carers and guardians at the forefront of everything we do.
- Provide a customer experience in line with Endeavour Foundation's Values and behaviours, managing day to day relationships with clients, their families and external referral organisations.
- Foster collaboration with regional site leadership teams, supporting the co-creating and co-delivery approach across and within the business.
- Through a comprehensive understanding of the NDIS and disability sector, match clients to life changing services that support their goals and aspirations, maximising the usage of Individual NDIS funding levels.
- Assist in the development of a relevant pipeline of qualified leads aligned to drive the growth and sustainability of our core customer program, helping to identify new market opportunities.
- Degree in Social Work, Psychology, Human Services or a relevant field.
- Minimum 4 years' experience in the community services sector.
- Experience analysing support needs and creating comprehensive assessments to maximise NDIS funding opportunities.
- Large volume Case Management for Disability or support networks is highly desirable.
- Excellent relationship management, interpersonal and communication skills with an engaging and inspiring communication style to leverage further opportunities.
- Strong analytical skills with the ability to collect, analyse and disseminate data to drive customer conversion ratios and provide actionable insights for key stakeholders.
- Hold or be willing to obtain a Working with Children Check (Blue Card), NDIS Worker Screening Check (Yellow Card), National Criminal History Check (Fit2Work), and an open Drivers License with comprehensive insurance on your vehicle.
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