Fintech Customer Success Expert

1 week ago

Chatswood, Australia beBeeFinancial Full time $60,000 - $85,000
Job Overview

We are a fintech company established in 2014, with our headquarters based in Sydney. Currently in a phase of rapid expansion, we have branch offices in Japan and the United Kingdom.


Key Responsibilities
  • Facilitate a smooth onboarding process for new clients.
  • Address client inquiries and issues promptly via email, phone, and chat, providing solutions and guidance to enhance their experience.
  • Use interpersonal skills to build and maintain relationships with prospective and existing customers.
  • Gather client feedback and insights, collaborating with internal teams to improve products and services based on customer needs.
  • Maintain detailed and accurate records in our trading system.
  • Work closely with other teams to align customer feedback with company goals and initiatives.

Required Skills and Qualifications
  • Degree holder in any discipline.
  • Previous experience in customer success or a similar role within the financial services or fintech industry is highly regarded.
  • Strong knowledge of foreign exchange markets and payment solutions.
  • Excellent communication and interpersonal skills.
  • Customer-centric, hardworking, detail-oriented individual.
  • Proficiency in MS Office (Word, Excel, Outlook).
  • Bilingual proficiency in English and another language will be highly regarded.

Benefits

This is an entry-level role, so we are open to seeing graduate candidates as long as you have a keen interest in the finance services industry. In return, we will offer you monthly team-building events, birthday leave, and a competitive package including bi-annual performance bonus.


Equal Opportunities Employer

We are committed to providing a diverse and inclusive workplace. The Ruizean Group is proud to be an equal opportunity employer, and all qualified applicants will receive consideration for employment no matter your race, color, ancestry, religion, sex, sexual orientation, gender identity, national origin, age, marital or family status, disability status, or any other characteristic protected by law.

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