Fintech Payment Solutions Specialist

2 weeks ago

Chatswood, Australia beBeePayment Full time $60,000 - $90,000

We are a fintech company with a presence in Sydney and offices in Japan and the UK. Our mission is to provide payment solutions that are convenient, secure, and cost-effective.


Key Responsibilities
  • Facilitate client onboarding through a smooth process.
  • Provide timely support to clients via email, phone, and chat, ensuring their experience is enhanced.
  • BUILD AND MAINTAIN RELATIONSHIPS WITH PROSPECTIVE AND EXISTING CUSTOMERS.
  • Gather client feedback and insights, collaborating with internal teams to improve products and services.
  • Maintain accurate records in our trading system.
  • Work closely with other teams to align customer feedback with company goals and initiatives.


Requirements
  • Degree holder in any discipline; preference for finance, economics or related field.
  • Previous experience in customer success or similar role within financial services or fintech industry.
  • Strong knowledge of foreign exchange markets and payment solutions.
  • Excellent communication and interpersonal skills.
  • CUSTOMER-CENTRIC, HARDWORKING, DETAIL-ORIENTED WITH CAN-DO ATTITUDE.
  • Proficiency in MS Office (Word, Excel, Outlook).
  • Bilingual proficiency in English and another language will be highly regarded.


This is an entry-level role, open to graduate candidates interested in finance services. In return, we offer competitive package including bi-annual performance bonus, monthly team building events, and birthday leave.



We strive to provide a diverse and inclusive workplace. We are an equal opportunity employer, committed to fairness and equality in all aspects of employment. If you require reasonable accommodation at any stage of the hiring process, please speak to the recruiter managing the role.

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