Onboarding Experience Lead

2 days ago


Melbourne, Victoria, Australia beBeeOnboarding Full time $110,000 - $130,000
Customer Onboarding Team Manager

This is a pivotal role in ensuring new customers experience a seamless and positive transition into learning and adopting products and services.

The Customer Onboarding Team Manager will lead onboarding processes, working closely with sales and the onboarding specialists to ensure clients have an impeccable experience through implementation and training.

Key Responsibilities:
  • Successfully manage and execute customer onboarding plans to align with business objectives.
  • Collaborate with internal teams such as Sales, Product, and Support to ensure a smooth customer journey.
  • Develop and implement best practices to continuously improve onboarding experiences.
  • Monitor client progress and provide feedback to address any challenges proactively.
  • Build strong relationships with clients to foster trust and loyalty.
Requirements:
  • Extensive Customer Onboarding / Customer Success experience with a SaaS product provider.
  • Team leadership skills and experience in a similar setting; SaaS onboarding, CS, implementation etc.


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