Manager, Onboarding Experience and Learning

3 weeks ago

Melbourne, Victoria, Australia Suncorp Group Full time
Overview

As Manager, Onboarding Experience and Learning, you'll design and deliver impactful learning experiences that align with strategic priorities and industry trends. You'll lead the development of scalable frameworks and job-ready programs that support career pathways and foster a culture of continuous learning.


What You'll Do
  • Lead the design and implementation of onboarding and core learning solutions aligned with strategic priorities
  • Develop scalable frameworks that support job-ready capability across career pathways
  • Collaborate with stakeholders to ensure seamless transitions from onboarding to ongoing development
  • Ensure governance and compliance with training standards and regulatory requirements
  • Evaluate learning effectiveness using performance and engagement metrics to drive continuous improvement
  • Partner across teams to align learning with broader workforce strategy and transformation initiatives

What You'll Bring
  • Experience in Learning & Development, with a strong understanding of adult learning principles
  • Advanced capability in learning experience design and instructional methodologies
  • Strong stakeholder engagement and consultative skills, with the ability to influence and collaborate
  • Business acumen and understanding of customer service and insurance industry dynamics
  • Familiarity with LMS platforms and eLearning tools such as Lectora or Captivate (desired)
  • Qualifications in Training & Assessment or Adult Learning (desired)

What You'll Enjoy
  • Access our Shine platform – your central hub for exclusive perks, wellbeing support, career development, and recognition. Shine has been recognised for excellence in employee experience.
  • Hybrid working, flexible leave, 20 weeks paid parental leave, and up to 4 days paid flexible leave annually
  • Paid study support, career breaks, on-the-job learning, and a $1,000 referral bonus
  • Free wellbeing coaching, a dedicated Employee Council, and confidential EAP access
  • Discounts at 400+ retailers, insurance savings, gym memberships, and reduced super fees
  • Paid volunteer leave, donation matching, and unlimited emergency response leave
  • Performance-based bonuses and Suncorp shares for eligible employees
  • Diversity is celebrated through employee resource groups and inclusive policies for all families

Explore our full benefits: www.suncorpgroup.com.au/careers/benefits


Location: Brisbane, Melbourne or Newcastle


Employment type: Full-time


At Suncorp we believe we are our best when our workforce is as diverse, talented and passionate as the communities in which we live and operate, and where our people feel included, valued and connected.


If you require any support and adjustments to participate equitably in our recruitment process or in the workplace, we encourage you to contact luke.morandini@suncorp.com.au for a confidential conversation.

#J-18808-Ljbffr

  • Manager, Onboarding Experience And Learning

    2 weeks ago

    Melbourne, Victoria, Australia Suncorp Group Full time

    OverviewAs Manager, Onboarding Experience and Learning, you'll design and deliver impactful learning experiences that align with strategic priorities and industry trends.You'll lead the development of scalable frameworks and job-ready programs that support career pathways and foster a culture of continuous learning.What You'll DoLead the design and...

  • Manager, Onboarding Experience and Learning

    3 weeks ago

    Melbourne, Victoria, Australia Suncorp Group Full time

    OverviewAs Manager, Onboarding Experience and Learning, you'll design and deliver impactful learning experiences that align with strategic priorities and industry trends. You'll lead the development of scalable frameworks and job-ready programs that support career pathways and foster a culture of continuous learning.What You'll DoLead the design and...

  • Onboarding & Implementation Manager

    1 week ago

    Melbourne, Victoria, Australia Investorhub Full time

    **Description**:Our client-obsessed Client Success team is fundamental in delivering a memorable product experience for our clients, providing them with the expertise, insights and guidance they need to take control of their investor marketing strategy and shareholder engagement.The Onboarding Manager role is for mid-level project managers and customer...

  • Onboarding Client Experience Specialist

    2 weeks ago

    Melbourne, Victoria, Australia beBeeBusinessAnalyst Full time $75,000 - $90,000

    Business Analyst RoleWe are seeking a skilled Business Analyst to join our Onboarding team within the CFD trading platform Product team. The successful candidate will play a key role in shaping the end-to-end client onboarding experience, ensuring it is seamless and compliant.The Business Analyst will work closely with Product Managers, UX Designers,...

  • Business Analyst

    1 week ago

    Melbourne, Victoria, Australia beBeeOnboarding Full time $70,000 - $120,000

    Client Onboarding SpecialistThis role is ideal for individuals with strong analytical skills and a keen understanding of regulatory requirements. As our Client Onboarding Specialist, you will play a key part in shaping the end-to-end client onboarding experience, ensuring it is seamless, compliant, and optimised for conversion.You will be responsible for...

  • Onboarding Experience Lead

    2 weeks ago

    Melbourne, Victoria, Australia beBeeSuccess Full time $90,000 - $110,000

    About the RoleThe Onboarding Success Manager is responsible for overseeing the daily operations of a team, ensuring new restaurant partners are set up for success within their first 56 days on our platform. Key responsibilities include managing a small team, providing guidance and coaching to drive results, and utilising data analysis tools to identify areas...

  • Client Onboarding Manager

    2 weeks ago

    Melbourne, Victoria, Australia beBeeOnboarding Full time $90,000 - $120,000

    Customer Onboarding RoleWe are seeking a skilled professional to join our team in Melbourne. As a key member of our onboarding process, you will play a crucial role in ensuring seamless customer experiences.At Xplor, we deliver cloud-based technology solutions to help businesses manage their operations effectively. Our platform enables secure, transparent,...

  • Global Onboarding Experience Strategist

    2 weeks ago

    Melbourne, Victoria, Australia beBeeConversion Full time $180,000 - $240,000

    Product Conversion SpecialistThe role involves developing and implementing a comprehensive onboarding strategy to guide users through the product adoption process.Key responsibilities include:Developing seamless onboarding and account management experiences.Ideating, designing, and implementing new features and functionalities.Prioritizing feature...

  • Onboarding Specialist

    2 weeks ago

    Melbourne, Victoria, Australia Ordermentum Full time

    At Ordermentum, we are on a mission to become the single platform of choice for all food and beverage businesses to manage orders, facilitate payments, and discover new products and services that save time and money.We are looking for a driven, self-motivated Supplier Onboarding Specialist to join our Supplier Onboarding team.What you'll doEnd-to-end...

  • Partnership Onboarding Manager

    2 weeks ago

    Melbourne, Victoria, Australia Anz Banking Group Full time

    **Req ID**: 81770**Department**: GS&T Strategic Partnerships**Division**: Group Strategy & Transformation**Location**: MelbourneAbout UsAt ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.About the RoleStrategic Partnerships has a...