Client Onboarding Lead

10 hours ago


Melbourne, Victoria, Australia Qed Legal Llp Full time

Client Onboarding Lead
Hertfordshire
We're currently working with a fabulous leading regional law firm in Hertfordshire, currently looking to add to their growing compliance function.
Now looking for someone to move into a supervisory role managing a small team, ensuring stellar client service and regulatory standards.
The role
Supervise and mentor New Business Assistants
Monitor workflow & performance to meet SLAs and deadlines
Provide training, onboarding & guidance to junior team members
Escalate issues to the Head of Operations where needed
Oversee client onboarding across property & private client matters
Carry out
AML checks, sanctions checks & conflict checks
Review and record ID, liaising with clients directly when needed
Ensure client care letters, terms of service, and file openings are accurate and on time
Support with file closures and retrievals in line with firm policy
About you
Experience in
client services or compliance within the legal sector
Previous
team supervision or mentoring
experience
Confident communicator with both clients & colleagues
Knowledge of
law firm compliance requirements
(AML, SRA etc.)
What's in it for you
25 days holiday
Healthcare cash plan
Internal opportunities for progression and development
Fantastic office-based culture
Firmwide bonus scheme
Interested?
Know someone who could be brilliant?
Reach out, let's have a confidential conversation
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