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Customer Service Representative

2 months ago

Wollongong, New South Wales, Australia IMB Bank Full time
Role Overview

IMB Bank is seeking enthusiastic Customer Service Representatives to join our Branches in the Wollongong Region. As a key member of our team, you will provide great service and support to IMB customers in relation to their financial needs.

Key Responsibilities
  • Have conversations and interactions with customers via all channels, including face to face, phone and online, to help them with their banking and insurance needs and enquiries.
  • Explore new opportunities to find the right financial solutions that may improve their position.
  • Use various technologies, systems and digital platforms, cash handling and balancing.
  • Work with your Manager and team to collectively achieve the branch goals and objectives.
  • Maintain a high level of operational adherence in line with company and regulatory standards, policies and procedures, and carry out administrative duties.
Requirements
  • Experience in sales and service, preferably in retail, banking or hospitality industries.
  • Cash handling experience and an accurate eye for detail.
  • A learning mindset and ambition to build a career in the banking industry.
  • An aptitude for technology and proficient in MS Office programs/apps.
  • Honesty and integrity and take pride in diligently following procedures and policy in a regulated financial environment.
  • A flexible approach in the workplace, can take initiative, prioritise work and problem solve to complete daily work requirements.
  • A genuine desire to help people, work directly with customers as well as work with and support a team.
  • The willingness to travel to branches within the region as required for training or staff relief purposes.
What We Offer
  • A supportive culture that actively promotes inclusion and the wellbeing of our employees.
  • Competitive remuneration.
  • Wellbeing days.
  • Product concessions.
  • Paid parental leave.
  • Purchased leave options.
  • Study assistance.
  • Corporate uniform.
  • Genuine investment in your learning and professional growth.