Customer Outcomes Business Development Specialist

6 days ago

Sydney, New South Wales, Australia beBeeBusiness Full time $120,000 - $200,000
About the Role

This role is part of the Customer Outcomes team, responsible for accelerating platform adoption and driving customer business outcomes through a portfolio of products and services.

We deliver these offerings via world-class consultants, training and success professionals, leading practices, methodologies, and tools, as well as an ecosystem of partners.

Key Responsibilities:
  • Collaborate with sales account teams, Customer Outcomes and Training team members, and delivery partners to develop and execute a services sales strategy in designated territories with target account lists.
  • Proactively create new Services opportunities in both new and existing customers.
  • Create pipeline and manage end-to-end forecasting process for Services opportunities.
  • Serve as a trusted advisor to customers by understanding their digital transformation roadmaps and driving the right mix of ServiceNow services to meet their needs.
  • Arrange and conduct services-related discussions in alignment with account strategies.
  • Lead extended teams in solutioning, scoping, and proposal development.
  • Execute value-based selling methodology for Services opportunities.
Qualifications:
  • A minimum 8 years of previous services sales experience gained within a SaaS software or solution sales organization.
  • New account sales focus, operating independently to identify new opportunities.
  • Demonstrable track record of achieving Services, Success, or Training sales targets and accurate forecasting.
  • Ideal candidates have a delivery background with experience delivering and implementing SaaS transformation projects.
  • Ability to communicate and collaborate across lines of business and multiple customer and partner personas, including executives.
  • Strong operational command – managing end-to-end franchises.
  • Travel up to 50%.

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