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Strategic Business Outcomes Expert

3 weeks ago

Sydney, New South Wales, Australia beBeeConsultant Full time $130,000 - $185,000
Unlock Business Potential as a Customer and Industry Workflows Specialist

Drive Transformation with Innovative Solutions

As a seasoned Customer and Industry Workflows Specialist Solution Consultant, you will drive business transformation by delivering cutting-edge solutions to complex challenges. Your expertise will help clients unlock their full potential by recommending tailored ServiceNow solutions.

Key responsibilities include:

  1. Conducting in-depth workshops with telecommunications providers, MVNOs, and converged service operators across Australia and New Zealand to identify industry-specific needs and develop targeted solutions.
  2. Delivering product demonstrations showcasing how ServiceNow's Customer & Industry Workflows accelerate telco transformation, enhancing operational efficiency and customer experience.
  3. Building trusted relationships with ANZ telco customers and ecosystem partners to foster collaboration and account growth.
  4. Guiding strategic initiatives like customer journey mapping, zero-touch service operations, and AI-driven experience improvements, aligning with measurable business outcomes.
  5. Providing valuable insights to product management on telco-specific requirements.
  6. Sharing best practices and artefacts with other Solution Consultants to improve team capability.
  7. Staying informed on telecommunications trends and ServiceNow's differentiation in the vertical.

Requirements

  • Proven experience integrating AI into workflows and decision-making processes.
  • Deep expertise in the telecommunications industry, including OSS/BSS systems and customer experience challenges.
  • 7+ years in pre-sales solution consulting, supporting Tier-1 or Tier-2 telco accounts.
  • Proficiency with the ServiceNow platform, especially Customer & Industry Workflows, and understanding of the TSM data model.
  • Strong technical skills in cloud solutions and integrations with platforms like Amdocs, Netcracker, Ericsson, or CSG.
  • Excellent communication skills, capable of engaging stakeholders from operational staff to C-suite.
  • Territory management skills, including pipeline development and relationship management across Australia and New Zealand.
  • Willingness to travel as needed.
  • ServiceNow or relevant technology certifications preferred.

Additional Information

We support flexible work arrangements and are committed to diversity and inclusion. For accommodations or further information, please contact our HR department.