**Claims Expertise and Business Outcomes Leader**

14 hours ago

Sydney, New South Wales, Australia beBeeCare Full time $100,000 - $130,000

**Customer Care Specialist Role Summary**

We are seeking a skilled and experienced Customer Care Specialist to join our team. The successful candidate will be responsible for providing exceptional customer service, resolving complex issues, and driving business outcomes.

Key Responsibilities:

  • Act as a technical referral point for claims staff and assist in the development of technical claims knowledge.
  • Escalate technical advice and disputes, identifying trends to drive improvement in customer and business outcomes.
  • Support the execution of the Quality Assurance Framework, delivering training needs at an individual and team level.
  • Manage a portfolio of claims and influence cost outcomes through commercial decision making.
  • Adhere to the General Insurance Code of Practice and timeframes when supporting the management of GI Claims.
  • Establish and maintain effective working relationships across the entire business.
  • Support the delivery and execution of Group TEX frameworks.

About You:

  • You have experience in claims assessment for a complex, matrixed general insurance organisation.
  • You hold tertiary qualifications in a relevant discipline and/or Australian and New Zealand Institute of Insurance and Finance (ANZIFF)/Industry equivalent.
  • You have demonstrated experience in coaching and developing a claims team at a technical level.
  • You possess excellent verbal and written communication skills, combined with the ability to balance understanding, empathy, and compassion with the best commercial outcome.
  • You have a passion for leveraging emerging technologies to stay ahead in a rapidly evolving digital landscape.

Benefits:

  • Inclusive Culture: Join a supportive, open-minded team focused on customer outcomes.
  • Flexible Work-Life Balance: Enjoy flexible and remote work options and workplace adjustments.
  • Career Development: Access mentoring, development and global mobility opportunities for growth and success.
  • Financial and Well-being Perks: Enjoy discounts on retail, tech, and travel, plus financial wellness initiatives.

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