Telco Service Optimization Specialist

2 weeks ago


Eastern Creek, Western Australia Team Global Express Full time
Role Overview

We are seeking a skilled Telco Service Optimization Specialist to join our dynamic IT team. As a key member of the team, you will play a crucial role in ensuring the smooth operation and cost-effective delivery of our telecommunications services.

This is an excellent opportunity for a proactive and detail-oriented professional who is passionate about optimizing Telco operations and improving service utilization.

About Team Global Express

Team Global Express is an Australian-owned transport and logistics business delivering to Australia and New Zealand. We're not only transforming our operations but striving towards changing the logistics industry and becoming an Environmental, Social, and Governance leader by 2030.

To learn more about our story, visit https://teamglobalexp.com/.

Key Responsibilities
  • Engage with Telco vendors to ensure seamless operations and effective service delivery.
  • Coordinate Telco service procurement, aiming for optimal service value.
  • Identify opportunities for cost optimization and improve Telco service utilization.
  • Lead quality assurance efforts, ensuring service standards are met and issues are addressed.
  • Support the development and enforcement of Telco policies and governance standards.
  • Generate and analyze management reports for Telco services.
  • Conduct monthly reviews of partner billing invoices.
Skills & Qualifications
  • Bachelor's degree in Business, Commerce, IT, or a related field (preferred).
  • Solid understanding of IT and telecommunications principles.
  • Strong written and verbal communication skills for effective stakeholder engagement.
  • Proficiency in data analysis and experience using data tools to transform and interpret data.
  • Skilled in spreadsheets and analytical reporting.
  • ITIL/ITAM certification is a plus.
What We Offer
  • $65,000 - $85,000 per annum based on experience and qualifications, depending on location.
  • A competitive salary above industry standards.
  • Upskilling, training, mentoring and more to support your career development journey.
  • Fun and practical employee perks and discounts.
  • Flexible work, including work from home.
  • Inclusive parental leave policy that supports all parents & carers.
  • Ppeer recognition awards acknowledge when you go above and beyond.
An Inclusive Workplace

We celebrate difference. We are committed to a diverse and inclusive workplace that gives everyone the chance to contribute to a bigger and brighter future with us. As an Equal Opportunity Employer, we welcome and invite applicants of all ages, cultural backgrounds, genders, sexual orientations, people living with disabilities, neurodiverse individuals and Aboriginal and Torres Strait Islander Peoples to apply.



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