Strategic Telco Services Coordinator

1 month ago


Eastern Creek, Western Australia Team Global Express Full time

About the Role

We are seeking a skilled Strategic Telco Services Coordinator to join our dynamic IT team at Team Global Express. As a key member of our team, you will play a crucial role in coordinating telco services, managing vendor relationships, and driving cost-effective solutions.

Key Responsibilities:

  • Develop and implement telco service strategies to optimize service value.
  • Cultivate strong relationships with telco vendors to ensure smooth operations and effective service delivery.
  • Analyze data to identify opportunities for cost optimization and improve telco service utilization.
  • Lead quality assurance efforts to ensure service standards are met and issues are addressed.
  • Support the development and enforcement of telco policies and governance standards.
  • Generate and analyze management reports for telco services.
  • Conduct monthly reviews of partner billing invoices.

Requirements

  • Bachelor's degree in Business, Commerce, IT, or a related field (preferred).
  • Solid understanding of IT and telecommunications principles.
  • Strong written and verbal communication skills for effective stakeholder engagement.
  • Proficiency in data analysis and experience using data tools to transform and interpret data.
  • Skilled in spreadsheets and analytical reporting.
  • ITIL/ITAM certification is a plus.

About Us

Team Global Express is an Australian-owned transport and logistics business delivering to Australia and New Zealand. We're transforming our operations and striving towards changing the logistics industry and becoming an Environmental, Social, and Governance leader by 2030.

What We Offer

  • A competitive salary above industry standards ($100,000 - $120,000 AUD per annum).
  • Upskilling, training, mentoring, and more to support your career development journey.
  • Fun and practical employee perks and discounts.
  • Flexible work, including work from home.
  • Inclusive parental leave policy that supports all parents & carers.
  • Peer recognition awards acknowledge when you go above and beyond.

Our Values

We care about our customers, our people, and our planet. We are always innovating and improving our services. We are driven by passion and purpose, and we never stop.



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