Chief Business Process Optimiser

1 week ago

Sydney, New South Wales, Australia beBeeBusinessAnalyst Full time $140,000 - $160,000
Business Analyst Role in Health, Contact Centre and Governance

The successful candidate will play a key role in gathering and documenting requirements, drafting governance and policy documents, and supporting the design and enhancement of products and services in compliance with organisational standards.

Key Responsibilities
  • Lead requirements gathering, documentation, and validation activities with stakeholders in health, contact centre, and governance domains.
  • Prepare governance and policy documents to support decision-making and ensure organisational compliance.
  • Collaborate with cross-functional teams to define product requirements, workflows, and enhancements.
  • Translate complex business needs into clear and actionable specifications for solution design and delivery.
  • Develop and maintain business process maps, use cases, and functional documentation.
  • Support governance forums and ensure alignment with strategic and operational requirements.
  • Contribute to product development and maintenance activities, ensuring features meet business objectives.
Requirements
  • Minimum 8+ years as a Business Analyst, including significant experience in health, contact centre, governance, policy, and product development/maintenance.
Skills & Qualifications
  • Strong background in the health sector or similarly regulated environments.
  • Experience with contact centre transformation and operational process optimisation.
  • Demonstrated ability to produce high-quality governance, policy, and procedural documentation.
  • Strong product development and maintenance experience in complex environments.
  • Skilled in requirements elicitation, business process analysis, and documentation tools (Visio, Lucidchart, JIRA, Confluence).
  • Excellent written and verbal communication skills.
Benefits
  • Opportunity to work on complex projects in health, contact centre, and governance.
  • Chance to develop and maintain business process maps and use cases.
  • Collaborative working environment with cross-functional teams.
What We're Looking For
  • Candidate must have relevant experience in health, contact centre, governance, policy, and product development/maintenance.
  • Strong analytical and problem-solving skills.

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