Customer Service Management Specialist

2 weeks ago

Macquarie Park, Australia 3001 DXC Technology Australia Pty Limited Full time
Company Overview

DXC Technology is a global company that helps businesses run their mission-critical systems and operations. With a presence in multiple geographies, DXC offers a range of services to drive performance, competitiveness, and customer experience.


About the Role

As a Customer Service Manager at DXC, you will be responsible for demonstrating a commitment to customer satisfaction with regards to internal and external customers in all activities. You will have a proven track record in people management, financial management, and strategic planning.


Responsibilities and Duties
  • You will have relevant tertiary qualifications in business or a related discipline, or equivalent experience.
  • You will have proven people management experience at a senior level.
  • You will have strong financial management skills.
  • You will have experience in analysing and interpreting statistical and performance-related data.
  • You will have strategic ability and planning and execution skills.
  • You will have technical knowledge/industry experience in sound understanding of crucial agent remuneration drivers and a sound understanding of each role position and function within the claims environment.

Required Skills and Qualifications
  • You will have experience with coaching and complaint management and resolution outcomes.
  • You will have a sound understanding of Workers Compensation Insurance Policy, legislation and associated compliance issues (preferred).
  • You will have experience managing complex customer service departments.

Benefits

DXC offers a competitive salary package, including a base salary of $AUD 120,000 per annum, plus superannuation and other benefits. Our 'people first' mindset comes to life offering the ultimate in working flexibility. We take a virtual first approach and our teams are spread across multiple geographies delivering a broad range of customer projects.


Your Working Environment

You will be part of a diverse and inclusive team, where everyone is valued and respected. We offer a range of employee interest and social support groups, so you can connect with like-minded colleagues and make a positive impact on your community.

  • Customer Service Specialist

    5 months ago

    Macquarie Park, Australia 3001 DXC Technology Australia Pty Limited Full time

    Job Description: As part of icare’s major reset to improve recovery and return to work outcomes for injured workers, DXC has commenced managing workers’ compensation claims in New South Wales. Join the DXC team and contribute to bringing DXC’s claims management expertise to icare and the people of New South Wales. As Customer Service Specialist...

  • Customer Service Specialist

    1 month ago

    Macquarie Park, Australia DXC Technology Full time

    **Job description** As part of icare’s major reset to improve recovery and return to work outcomes for injured workers, DXC has commenced managing workers’ compensation claims in New South Wales. Join the DXC team and contribute to bringing DXC’s claims management expertise to icare and the people of New South Wales. As Customer Service Specialist...

  • Customer Service Specialist

    1 month ago

    Macquarie Park, Australia DXC Technology Full time

    Job Description:Job descriptionAs part of icare’s major reset to improve recovery and return to work outcomes for injured workers, DXC has commenced managing workers’ compensation claims in New South Wales.Join the DXC team and contribute to bringing DXC’s claims management expertise to icare and the people of New South Wales.As Customer Service...

  • Pharmaceutical Customer Service Specialist

    2 weeks ago

    Macquarie Park, Australia MSD Australia Full time

    About This Role:MSD Australia is seeking a skilled and dedicated Pharmaceutical Customer Service Specialist to join our team.Job Summary:This role will be responsible for providing exceptional customer service, resolving customer complaints in a timely and professional manner, and improving customer satisfaction.Key Responsibilities:Respond to Customer...

  • Customer Service Manager

    6 months ago

    Macquarie Park, Australia Dexus Full time

    Dexus (ASX: DXS) is a leading Australasian fully integrated real asset group, managing a high-quality Australasian real estate and infrastructure portfolio valued at $57.1 billion. We believe that the strength and quality of our relationships will always be central to our success and are deeply connected to our purpose: Unlock potential, create...

  • Specialist Hub Coordinator

    2 months ago

    Macquarie Park, Australia WiSE Medical Specialist Emergency Full time

    WiSE Medical are on the hunt for a Specialist Hub Coordinator to join our Macquarie Park Cllinic. Why WiSE Medical? - Innovative Healthcare: Be part of a team dedicated to revolutionising healthcare services. - Collaborative Environment: Work with a dynamic and supportive team that values creativity and teamwork. - Career Growth: WiSE Medical is committed...

  • Customer Service Manager

    3 months ago

    Macquarie Park, Australia Myer Full time

    **Job no**: 942329 **Work type**: Permanent / Full time **Location**: Macquarie **From humble beginnings in downtown Bendigo to supporting Australian communities far and wide - Myer has always been a special place, transcending beyond just a place to work**. **Myer is a place for finding life-long friendships, a safe space with a big heart. Here, you’re...

  • Customer Service Team Member

    1 week ago

    Macquarie Park, Australia 3001 DXC Technology Australia Pty Limited Full time

    We are seeking a highly skilled Customer Service Specialist to join our team at 3001 DXC Technology Australia Pty Limited.As a Customer Service Specialist, you will be responsible for delivering exceptional customer service and support to internal and external customers. This role requires strong communication and interpersonal skills, as well as the ability...

  • Customer Service and Claims Support Specialist

    7 days ago

    Macquarie Park, Australia 3001 DXC Technology Australia Pty Limited Full time

    About the RoleAs part of our efforts to improve recovery and return to work outcomes for injured workers, we are seeking a highly motivated Customer Service and Claims Support Specialist to join our team in New South Wales.This role is an exciting opportunity to contribute to bringing our claims management expertise to icare and the people of New South...

  • Customer Service Manager

    5 months ago

    Macquarie Park, Australia DXC Technology Full time

    **Job description** As part of icare’s major reset to improve recovery and return to work outcomes for injured workers, DXC has commenced managing workers’ compensation claims in New South Wales. Join the DXC team and contribute to bringing DXC’s claims management expertise to icare and the people of New South Wales. As Customer Service Manager you...

  • Customer Service Manager

    6 months ago

    Macquarie Park, Australia 3001 DXC Technology Australia Pty Limited Full time

    Job Description: Job description As part of icare’s major reset to improve recovery and return to work outcomes for injured workers, DXC has commenced managing workers’ compensation claims in New South Wales. Join the DXC team and contribute to bringing DXC’s claims management expertise to icare and the people of New South Wales. As Customer...

  • Customer Service Representative

    6 months ago

    Macquarie Park, Australia ARB Corporation Ltd Full time

    At ARB, were not just a brand; we’re a lifestyle. Our passion for off-road adventures drives us to innovate and create products that enhance the customer journey. As an ASX top 100 company with +2200 employees globally, we take pride in our commitment to excellence. Our reach spans across 100 countries, supported by regional offices in the USA, Europe,...

  • Customer Service Operations Specialist

    1 week ago

    Macquarie Park, Australia Transport For NSW Full time

    About Transport for NSWWe are a government agency responsible for providing safe, efficient, and integrated transport systems in New South Wales.Job Title: Customer Service Operations Specialist - IT Network DeliveryThe estimated annual salary for this position is $95,000 - $110,000 AUD, depending on experience.Job Description:This role plays a key part in...

  • Customer Service Representative

    6 months ago

    Macquarie Park, Australia ARB Corporation Ltd Full time

    At ARB, were not just a brand; we’re a lifestyle. Our passion for off-road adventures drives us to innovate and create products that enhance the customer journey. As an ASX top 100 company with +2200 employees globally, we take pride in our commitment to excellence. Our reach spans across 100 countries, supported by regional offices in the USA, Europe,...

  • Customer Service Specialist

    2 weeks ago

    Macquarie Park, Australia Ecolab Full time

    About EcolabEvery day, we make the world cleaner, safer and healthier – protecting people and vital resources. Ecolab is the global leader in water, hygiene and energy technologies and services.Job SummaryWe are seeking a highly skilled Customer Service Specialist - Water Treatment to join our team. As a key member of our customer-facing team, you will...

  • Junior Customer Success Specialist

    6 months ago

    Macquarie Park, Australia Wolters Kluwer Full time

    Job Summary Requires basic understanding of business, financials, products/services and the market. Manages business retention of smaller and less complex territory/account, products/services or sales process. Supports the retention of existing customers and re-engaging of lapsed customers with higher customer volume than traditional account...

  • Customer Service

    6 months ago

    Macquarie Park, Australia Appreciating Talent Full time

    Great Salary (above market rate) - Hybrid or Remote Working Options Available - Fabulous Company Culture, Dynamic Team & The Best Management **The Company**: A well-established organisation who thrives & succeeds due to their amazing staff, supportive management, loyal clients & an incredible reputation that is unmatched. **The Role**: - This role will...

  • Customer Service and Relationship Manager

    4 hours ago

    Macquarie Park, Australia 3001 DXC Technology Australia Pty Limited Full time

    About the Role">We are seeking a Customer Service and Relationship Manager to join our team in Sydney. As a key member of our operations team, you will be responsible for delivering exceptional customer service and building strong relationships with our clients.Key Responsibilities:Respond to customer inquiries via phone, email, and chat, providing timely...

  • Junior Customer Service Administrator-pt

    2 months ago

    Macquarie Park, Australia diatec Full time

    **About us**: **Diatec** is part of **Demant**, a world-leading hearing healthcare group that offers solutions and services to help people with hearing loss connect and communicate with the world around them. **Diatec** provides specialist calibration, repair and support services for hearing and balance equipment to the Audiology industry throughout...

  • Customer Service Manager

    1 week ago

    Macquarie Park, Australia 3001 DXC Technology Australia Pty Limited Full time

    Job OverviewWe are seeking an experienced Customer Service Manager to join our team at DXC Technology Australia Pty Limited. As a senior leader, you will be responsible for delivering exceptional customer service and managing a team of professionals.