Customer Service Specialist
2 weeks ago
Every day, we make the world cleaner, safer and healthier – protecting people and vital resources. Ecolab is the global leader in water, hygiene and energy technologies and services.
Job SummaryWe are seeking a highly skilled Customer Service Specialist - Water Treatment to join our team. As a key member of our customer-facing team, you will play a vital role in ensuring the optimal application of chemical treatment programs and maintaining the production throughput of customer systems around Sydney and regional New South Wales.
Responsibilities:- Perform equipment testing, water sampling, and chemical analysis to ensure the effective application of chemical treatment programs.
- Run and maintain the production throughput of customer systems, ensuring optimal performance.
- Utilise on-site technology and complete service reports accurately and timely.
- Develop and maintain strong client relationships by delivering value-added and focused service.
- Gain a comprehensive understanding of our in-field process and water treatment services for future development opportunities.
- Adhere to safety protocols and contribute to creating a safe working environment.
- Collaborate with team members to troubleshoot and solve technical issues.
- Experience working in an industrial environment is preferred.
- Ability to perform manual work, including technical water testing and physical activities.
- Strong problem-solving skills with the ability to analyse and resolve issues efficiently.
- Desire to work in the water treatment and process chemical business.
- Strong interpersonal skills and the ability to build rapport with clients and colleagues.
- A valid driver's license.
- An estimated annual salary of $70,000 - $90,000, depending on experience.
- A competitive benefits package, including health and well-being subsidy, purchased additional annual leave option, rewarding bonus and incentive programs, attractive staff product discounts, access to the Ecolab holiday house in Lake Taupo NZ, and employee stock purchase plan.
Ecolab is committed to fair and equal treatment of associates and applicants and furthering the principles of Equal Opportunity to Employment. Our goal is to fully utilize minority, female, and disabled individuals at all levels of the workforce. We will recruit, hire, promote, transfer and provide opportunities for advancement based on individual qualifications and job performance.
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