Senior Complaints Investigator

Job SummaryThe Investigations Officer plays a vital role in conducting thorough and timely investigations of health service complaints against health services and health practitioners in Queensland.This position involves the investigation of complaints, ensuring all investigations are completed within 12 months. The role requires effective communication and...

working on complex and sensitive administrative investigations, within the requirements of the Ombudsman Act communicating with complainants and agencies throughout an investigation preparing correspondence detailing reasons for decisions, and developing reports for different audiences, including public sector agencies and the Parliament recommending...

Complaints Resolution Specialist Role">We are seeking an experienced Complaints Resolution Specialist to join our team on a long-term assignment for 12 months.">Main Responsibilities:">">Manage incoming complaints and assess, record, resolve, and refer as required.">Escalate complaints and work under strict deadlines.">Draft high-quality written...

What you'll do: Respond sensitively to verbal and written feedback and enquiries, providing clear information and warm referrals to appropriate support services. Manage complaints under relevant legislation by identifying engaged Charter Rights, assessing involved entities, determining suitable pathways for resolution, and making preliminary enquiries as...

The role of Investigations Officer is pivotal in ensuring timely and high-quality investigations into health service complaints against healthcare providers.Key Responsibilities:Conduct comprehensive and efficient investigations, adhering to organisational policies and procedures to ensure completion within 12 months.Apply best practice investigation...

Key to our success is a thorough and timely investigation into health service complaints against healthcare providers. Our Senior Investigation Specialists play a critical role in this process, ensuring that all evidence is meticulously documented and presented in a clear and concise manner.Responsibilities:Conduct in-depth investigations, applying best...

What you'll doManage receipt and assessment of complex and sensitive complaints and information from employees and stakeholders to ascertain whether it amounts to suspected corrupt conduct or a public interest disclosure.Provide authoritative advice and support to senior Department of Health officers on the assessment and management of complex and sensitive...

You will:Manage and conduct workplace investigations into allegations of misconduct or corrupt conduct made against QCS staff to a high standard taking into consideration risk prioritisation, complexity and appropriate timeframes with an appreciation of trauma informed approaches. Supervise, manage and coach a team of Senior Investigators that makes up the...

As the Principal Investigator, you will plan, coordinate, conduct, manage and review high level complex and sensitive investigations of suspected corrupt conduct, public interest disclosures and staff misconduct within the Department of Health and on occasion, Hospital and Health Services.What you'll doProvide high level advice, direction and recommendations...

The Aged Care Quality and Safety Commission have several exciting opportunities for Senior Complaints Officer.Senior Complaints Officers are focused on making positive improvements for people receiving aged care, their supporters and service providers. Senior Complaints Officers use a range of techniques to resolve complaints in a timely and effective...