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Senior Investigator

2 weeks ago

Brisbane, Queensland, Australia Queensland Government Full time $80,000 - $105,000 per year
  • working on complex and sensitive administrative investigations, within the requirements of the Ombudsman Act
  • communicating with complainants and agencies throughout an investigation
  • preparing correspondence detailing reasons for decisions, and developing reports for different audiences, including public sector agencies and the Parliament
  • recommending improvements to administrative practices in agencies
  • monitoring and reviewing policy developments in areas/agencies within the Office's responsibility
  • contributing to identifying systemic issues from complaints received, investigations or reviews
  • maintaining accurate records of your work
  • contributing to improved service delivery and accountability by sharing your expertise and participating in organisational initiatives.
You will be expected to:
  • Model exemplary standards of personal integrity and ethics and demonstrate the Office's values in all interactions internal and external to the Office.
  • work collaboratively with other team members, participate in meetings and training programs, and actively monitor, review and assist with improvements to policy, procedure, process and administrative practice across The Office and stakeholder agencies
  • provide support and guidance for a culturally inclusive and safe workplace, ensuring cultural identity and perspectives are valued
  • adhere to the QO Code of Conduct and values; workplace health and safety legislation; confidentiality policies; all other relevant policies, directives and legislation
  • meet personal performance expectations and standards
  • undertake other duties as directed by relevant senior officers.
Further informationDocuments

Queensland Government