Complaints Investigator

1 day ago

Brisbane, Queensland, Australia beBeeInvestigator Full time $95,472 - $121,265
Job Summary

The Investigations Officer plays a vital role in conducting thorough and timely investigations of health service complaints against health services and health practitioners in Queensland.

This position involves the investigation of complaints, ensuring all investigations are completed within 12 months. The role requires effective communication and liaison with internal and external stakeholders to obtain information that supports the investigations process and enhances service delivery.

Main Responsibilities
  1. Investigate complaints in line with organisational policies and procedures.
  2. Utilise best practice investigation planning methodologies to identify and source all available evidence in an appropriate manner and document accordingly.
  3. Prepare high-quality briefs-of-evidence and investigation reports, including recommendations for the prosecution of health service providers.
  4. Liaise with stakeholders to enhance service delivery.
Required Skills and Qualifications

The role requires specific qualifications, licences, and requirements. If you are interested in this opportunity, we encourage you to review the attached document and discuss it with the contact officer.

Benefits

Applications remain current for up to 12 months and may be considered for other suitable vacancies.

Other Key Information
  1. Criminal history checks will be conducted as per the Public Sector Act 2022.
  2. Current and previous public sector employees must disclose any history of serious disciplinary action under section 71 of the Public Sector Act 2022.
  3. All employees must declare any interests that conflict or may conflict with their duties under section 182 of the Public Sector Act 2022.

  • Senior Complaints Investigator

    3 days ago

    Brisbane, Queensland, Australia beBeeInvestigator Full time $128,860 - $145,662

    Role OverviewThis role involves managing the receipt and assessment of complex and sensitive complaints from employees and stakeholders.You will provide authoritative advice and support to senior Department officers on the assessment and management of complex and sensitive complaints, public interest disclosures, and associated enquiries.Additionally, you...

  • Senior Complaints Manager

    2 days ago

    Brisbane, Queensland, Australia beBeeComplaints Full time $71,424

    Complaints Resolution Specialist Role">We are seeking an experienced Complaints Resolution Specialist to join our team on a long-term assignment for 12 months.">Main Responsibilities:">">Manage incoming complaints and assess, record, resolve, and refer as required.">Escalate complaints and work under strict deadlines.">Draft high-quality written...

  • Complaints Resolution Specialist

    2 days ago

    Brisbane, Queensland, Australia beBeeInvestigation Full time $110,000 - $140,000

    Complaints Resolution SpecialistThe Complaints Resolution Specialist plays a pivotal role in facilitating preliminary complaint processes and reviewing organisational complaint handling procedures.Key Responsibilities:Facilitate preliminary complaint processes, review organisational complaint handling procedures, and conduct high-level investigations into...

  • Principal Investigator

    6 days ago

    Brisbane, Queensland, Australia Queensland Government Full time $90,000 - $120,000 per year

    You will:Manage and conduct workplace investigations into allegations of misconduct or corrupt conduct made against QCS staff to a high standard taking into consideration risk prioritisation, complexity and appropriate timeframes with an appreciation of trauma informed approaches. Supervise, manage and coach a team of Senior Investigators that makes up the...

  • Investigations Officer

    2 days ago

    Brisbane, Queensland, Australia Queensland Government Full time

    OverviewThe Investigations Officer is responsible for undertaking timely and high-quality investigations of health service complaints against health services and health practitioners in Queensland.In This Role You WillInvestigate complaints effectively and efficiently, in line with organisational policies and procedures to ensure investigations are completed...

  • Investigations Officer

    2 days ago

    Brisbane, Queensland, Australia Queensland Government Full time

    OverviewThe Investigations Officer is responsible for undertaking timely and high-quality investigations of health service complaints against health services and health practitioners in Queensland.In This Role You WillInvestigate complaints effectively and efficiently, in line with organisational policies and procedures to ensure investigations are completed...

  • Investigations Professional

    2 days ago

    Brisbane, Queensland, Australia beBeeResponsibility Full time $93,072 - $110,088

    Investigations ProfessionalThe role of Investigations Officer is crucial in ensuring the integrity and quality of investigations into health service complaints in Queensland.Main Responsibilities:Conduct thorough and timely investigations, adhering to organisational policies and procedures to complete investigations within a reasonable timeframe.Apply best...

  • Investigations Officer

    2 weeks ago

    Brisbane, Queensland, Australia Queensland Government Full time

    The Investigations Officer is responsible for undertaking timely and high-quality investigations of health service complaints against health services and health practitioners in Queensland.In This Role You WillInvestigate complaints effectively and efficiently, in line with organisational policies and procedures to ensure investigations are completed within...

  • Investigations Officer

    2 weeks ago

    Brisbane, Queensland, Australia Queensland Government Full time

    The Investigations Officer is responsible for undertaking timely and high-quality investigations of health service complaints against health services and health practitioners in Queensland.In This Role You WillInvestigate complaints effectively and efficiently, in line with organisational policies and procedures to ensure investigations are completed within...

  • Aps5 Complaints Officer

    3 days ago

    Brisbane, Queensland, Australia Chandler Macleod Full time

    **About the company**:Our client is a large growing Federal Government agency, and they are looking for an experienced complaints officer or handler to join their team on a long-term temporary assignment for 12 months.**About the role**:- Managing complaints coming into the agency- Assessing, recording, resolving and referring as required- Managing escalated...