Principal Complaints Officer

5 days ago

Brisbane, Queensland, Australia Queensland Government Full time

What you'll do
Manage receipt and assessment of complex and sensitive complaints and information from employees and stakeholders to ascertain whether it amounts to suspected corrupt conduct or a public interest disclosure.
Provide authoritative advice and support to senior Department of Health officers on the assessment and management of complex and sensitive complaints, public interest disclosures and associated enquiries.
Manage reporting, research and development activities to identify systemic risks, capability shortfalls and staff education strategies.
Assist in managing the development and delivery of complaint and public interest disclosure management capability building activities, including delivering education and awareness programs to employees, managers and senior executives.
Conduct high level, complex and sensitive investigations of suspected corrupt conduct, which may include investigations into the commercial activities of the department and/or public interest disclosures.
Research and prepare correspondence, briefing papers, reports and recommendations on complex and sensitive complaints, enquiries, trends, training needs and associated issues.
About you
**We are searching for someone with**:
Demonstrated expertise in complaint and public interest disclosure management processes and ethical and professional practice standards, with the ability to operate effectively in a sensitive and complex work environment.
Excellent interpersonal, liaison and communication skills, including the capacity and ability to influence, negotiate or communicate on behalf of the agency with senior internal and external stakeholders, and to develop and deliver presentations and training.
Excellent written communication skills, including ability to prepare documents and briefing notes for the Minister or senior officers on strategic policy, complex and sensitive issues.
Personal integrity, a high degree of self-awareness and the ability to empower others
Why work with us?
Work alongside passionate professionals in a supportive and inclusive environment that values people and prioritises employee success and wellbeing. This includes
Competitive salaries
12.75% superannuation
17.5% leave loading
Employee wellbeing
Access to 24/7 confidential employee support providers and counsellors including for immediate family members
Additional flexibility to support your work life balance including access to generous leave entitlements, such as purchased leave, domestic violence leave, reproductive health leave, cultural leave, study and examination leave.
Professional development
Career progression with more than 300 diverse career pathways and career support to take you further
Access to a variety of programs and initiatives to support training and career growth.
Grow your skills through hands-on experience and access to internal training opportunities and additional financial and leave benefits for approved external training and development.
Ready to apply?

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