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Banking Consultant
2 months ago
We are seeking a highly skilled and motivated Banking Consultant to join our team at ANZ Banking Group. As a Banking Consultant, you will be responsible for delivering exceptional customer service and providing efficient solutions to customer enquiries.
Key Responsibilities- Deliver excellent customer service by providing efficient solutions and responses to customer enquiries.
- Handle everyday banking enquiries, account openings, and processes via telephone and online channels.
- Listen actively, build trust, and ask relevant questions to exceed customer expectations and improve outcomes.
- Contribute to maintaining a balanced team culture that prioritises people, customers, risk, and performance.
- Possession of a passion for delivering exceptional customer service with demonstrated experience in customer service roles.
- Proficiency in using computer systems and ability to navigate multiple systems.
- Strong verbal communication skills to listen, build rapport, and convey complex information effectively.
- High level of resilience, empathy, and adaptability to handle various customer situations.
- Commitment to self-development and eagerness to enhance skills and capabilities in the role.
- Ability to work collaboratively as a supportive team member.
As a Banking Consultant at ANZ Banking Group, you will have the opportunity to work in a dynamic and supportive team environment. We offer a range of benefits and support resources to help you create a healthy work-life balance, including flexible work arrangements and opportunities for professional development.
We are committed to creating a workplace where people from all backgrounds, identities, and beliefs can thrive in an environment of inclusivity and mutual respect. We welcome applications from everyone and invite you to talk to us about any adjustments you may require to our recruitment process or the role itself.
