Banking Consultant

4 weeks ago


Brisbane, Queensland, Australia ANZ Full time
About Us

Suncorp Bank is a proud part of the ANZ Group, a leading financial institution with a strong presence in Australia and globally. Our mission is to support the financial wellbeing of our customers, and we're committed to creating a workplace where people from all backgrounds can thrive.

About the Role

We're seeking a highly skilled and customer-focused Banking Consultant to join our team at Heritage Lanes in Brisbane CBD. As a Banking Consultant, you'll be part of an innovative hybrid work culture that emphasizes a 50-50 balance between in-office presence and remote work. You'll have the opportunity to work with a talented team, develop your skills, and make a real impact on our customers' lives.

Key Responsibilities
  • Deliver exceptional customer service by providing efficient solutions and responses to customer enquiries
  • Handle everyday banking enquiries, account openings, and processes via telephone and online channels
  • Listen actively, build trust, and ask relevant questions to exceed customer expectations and improve outcomes
  • Contribute to maintaining a balanced team culture that prioritises people, customers, risk, and performance
What We're Looking For
  • Passion for delivering exceptional customer service with demonstrated experience in customer service roles
  • Proficiency in using computer systems and ability to navigate multiple systems
  • Strong verbal communication skills to listen, build rapport, and convey complex information effectively
  • High level of resilience, empathy, and adaptability to handle various customer situations
  • Commitment to self-development and eagerness to enhance skills and capabilities in the role
  • Ability to work collaboratively as a supportive team member
Why Join Us?

Suncorp Bank is a place where you'll be doing work that really matters. Our team members' wellbeing is a top priority, and we offer a range of benefits and support resources to help you create a healthy work-life balance. We're committed to creating a workplace where people from all backgrounds can thrive, and we welcome applications from everyone. If you're passionate about delivering exceptional customer service and making a real impact, we'd love to hear from you.


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