Passenger Experience Ambassador

6 days ago

Melbourne, Victoria, Australia beBeeCustomerService Full time

About the Role:

We are seeking a Customer Service Representative to join our team. As a Customer Service Representative, you will be the first point of contact for our passengers and play a vital role in delivering excellent customer service.

Your key responsibilities will include selling tickets, making announcements, coordinating coach activities, and de-escalating situations as they arise. You will also be responsible for ensuring that all V/Line passengers are provided with fantastic customer service.

You will need to stay on the lookout for any risks or hazards around the station, ensuring that the station is neatly presented and always well maintained.

Key Accountabilities:

  • Assist with ticketing, fare checking, and luggage handling
  • Ensure trains are ready for service, from cleanliness to functionality
  • Work through service disruptions and emergency situations with calm professionalism
  • Manage and report any equipment or facility issues

Our ideal candidate will have:

  • A true customer service ethos
  • Punctuality, reliability, energy, and excellent communication skills
  • The ability to work a 24/7 rotating roster
  • Strong attention to detail and problem-solving skills
  • A valid driver's license
  • Completion of Year 10 or equivalent
  • Demonstrated experience working and contributing to being part of a team
  • Demonstrated Customer Service Experience in face-to-face or call-centre environments (Highly regarded)
  • Previous experience within an adjacent industry (Air, Rail, Travel etc) will be highly regarded but not necessary
  • Demonstrated alignment with our values of responsiveness, integrity, impartiality, accountability, respect, leadership, and human rights

If you are a motivated and enthusiastic individual who is passionate about delivering exceptional customer service, we would love to hear from you.

Benefits:

  • A competitive salary
  • Free Myki travel
  • Ongoing training and development opportunities
  • A dynamic and supportive work environment

At V/Line, safety is our priority. Successful applicants will undergo relevant pre-employment and medical checks to meet our safe working standards.

Remuneration for this position will be in line with the V/Line Rail Operations and Administrative Employees Agreement 2023.

Seniority level: Entry level
Employment type: Part-time
Job function: Other
Industries: Rail Transportation

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