Passenger Experience Manager

2 days ago

Melbourne, Victoria, Australia beBeeProject Full time $120,000 - $180,000

Job Title: Passenger Experience Manager

We are seeking an experienced Passenger Experience Manager to lead large-scale projects from initiation to completion. The ideal candidate will have a strong background in passenger facilitation technology and operational systems.

The successful candidate will be responsible for designing, developing, and delivering business improvements across all Aviation Operations facilities projects, including innovative product development, infrastructure projects, process and systems improvements, service enhancements, and people change projects.

Key responsibilities include:

  • Developing and delivering business improvements across Aviation Operations, including processes, systems, people, and infrastructure projects.
  • Managing the delivery of efficient and effective Aviation Capital Projects from design to delivery and go-live to enhance the traveler and operator experience.
  • Ensuring appropriate stakeholder engagement and sign-offs, and meeting cost-effective operational requirements with cost-effective technology solutions.
  • Ensuring that the development and implementation of aviation capital projects are supported by asset/system policies and procedures that maximize the long-term impact for the customer, meet compliance requirements, and deliver cost efficiency on an ongoing basis.
  • Managing the consistent delivery of ORAT (Operational Readiness Activation and Transition) for technology projects in relation to customer impact, regulatory requirements, readiness, cost, and compliance across operational scope of the project.

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