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Customer Service Supervisor
2 months ago
As a QantasLink Customer Service Supervisor, you will be responsible for driving high energy and enthusiasm within a dynamic team of Customer Service professionals. You will champion a customer-centric approach, ensuring the delivery of a premium customer service experience across all touchpoints.
Key Responsibilities- Coordinate the daily operation of the QantasLink Sydney Team, ensuring seamless delivery of customer service duties.
- Take ownership of customer issues, acting as a point of escalation and resolving problems effectively.
- Lead by example, promoting cultural change and driving customer satisfaction.
- Develop and implement strategies to improve customer experience, ensuring alignment with Qantas Group's brand values.
- Collaborate with cross-functional teams to ensure effective communication and issue resolution.
- Passion for people and customer service.
- Proven leadership experience, with a track record of success in a supervisory or management role.
- Demonstrated understanding of customer recovery techniques and ability to apply them effectively.
- Strong written and verbal communication skills, with the ability to work in a high-volume, fast-paced environment.
- Ability to work 7-day rotational roster, including weekends and public holidays.
- Heavily discounted air travel within Australia and globally, as well as exclusive deals on accommodation and holidays.
- Flexible leave options, including 18 weeks paid parental leave and additional purchased leave options.
- Access to thousands of rewards, including discounts on shopping, food, and wine, insurance, health and wellbeing, leisure, and entertainment.
- Salary packaging program, including motor vehicles, eligible portable electronic devices, and professional memberships.
- Support for your wellbeing, including learning to better support your own and others' mental health, an interactive wellbeing app, and a tailored nutrition plan.
