Service Supervisor NSW

4 weeks ago

Sydney, New South Wales, Australia Diverseco Pty Ltd Full time

At Diverseco Pty Ltd, we are seeking a highly skilled and experienced Service Supervisor to lead and supervise our team of Service Technicians.

The successful candidate will be responsible for managing efficient services, supervising the output, safety, and quality of the team, and driving productivity, customer satisfaction, and quality outcomes in a cost-effective manner.

This is a site-based role located at our Seven Hills NSW branch, and the ideal candidate will have a minimum of 3 years' experience in a technical service supervision role with solid leadership and people management experience.

The Service Supervisor will be responsible for supervising and leading the team of Service Technicians, responding to all service calls, booking customer service requests, and coordinating service technician attendance for service agreements, calibrations, installations, and breakdowns with a high level of accuracy.

The successful candidate will also be responsible for working collectively with the service team to effectively plan and organise local and intrastate service jobs for the Service Technicians, while operating within job cost requirements.

The Service Supervisor will also be responsible for collaborating with the State Manager to drive increasing service revenue and to maximise chargeable hours, growing and developing our contracted and non-contracted customer database through proactive and responsive service provision and communications.

The ideal candidate will have outstanding customer service skills, a positive and can-do attitude, and strong accuracy and attention to detail in completing and following through on all service, reporting, and compliance requirements.

The Service Supervisor will also be responsible for implementing and maintaining annual performance reviews and development plans for the team.

About You

  • Must have a minimum of 3 years' experience in a technical service supervision role with solid leadership and people management experience.
  • Experience completing performance management processes to develop and grow the team.
  • Experience supervising trade-based teams in an industrial environment is key.
  • Outstanding customer service skills, a positive and can-do attitude with strong accuracy and attention to detail in completing and following through on all service, reporting, and compliance requirements.
  • An ability to relate to and communicate effectively with the Service Technicians, sub-contractors & other trades persons, via a strong technical aptitude.
  • Possess a strong work ethic, be a strong team player and have a commitment to both individual and team goal achievements.
  • Strong level of interpersonal communication skills [written and verbal]; combined with excellent time management and coordinating skills and the ability to adapt to changing circumstances.
  • Possess high level skills in Microsoft Word, Excel and Outlook.
  • Experience using Field Service Management (FSM) business system is highly desirable.

What We Offer

  • Financial: An attractive wage plus superannuation, in line with your skills and experiences. We also offer incentive payment schemes such as the Employee Referral Program offering an incentive of up to $2000 if you successfully refer someone for a Diverseco role.
  • Culture: A professional safety culture that also actively embraces and promotes diversity and inclusion.
  • Health: access to Employee Assistant Program and a Health & Wellbeing app that includes access to cost-of-living discounts.
  • Insurance: Company Funded Income Protection Insurance
  • Career: The opportunity to further develop your skills and professional development through courses run by recognised training organisations and third-party providers such as the Australian Institute of Management. We provide national career progression prospects.

Want to know more about Diverseco https://diverseco.com.au

Follow us on LinkedIn https://www.linkedin.com/company/diverseco/

Requirements

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