Customer Service Supervisor

3 weeks ago

Sydney, New South Wales, Australia Qantas Group Full time

Lead a dynamic team of customer service professionals

The Qantas Group is seeking an experienced leader to champion our customer service team at Sydney Domestic Terminal. As a Customer Service Supervisor, you will be responsible for the daily operation of the team, ensuring the premium delivery of customer service duties.

Key responsibilities include:

  • Coordinating the daily operation of the customer service team
  • Leading by example and driving cultural change
  • Ensuring customer satisfaction and resolving issues
  • Developing and implementing customer recovery techniques
  • Collaborating with other teams to achieve business objectives

Requirements:

  • Experience in a leadership or people management role
  • Strong understanding of customer recovery techniques
  • Ability to take ownership of problems and solve them effectively
  • Strong written and verbal communication skills
  • Ability to work in a fast-paced environment

The Qantas Group offers a range of benefits, including:

  • Heavily discounted air travel
  • Flexible leave options
  • Access to thousands of rewards
  • Support for wellbeing and mental health

Join the Qantas Group and be part of a dynamic team that is passionate about delivering exceptional customer service.

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