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Pool Operations Manager
2 weeks ago
Lead a dynamic team to deliver exceptional customer experiences and high-quality swim instruction across all age groups.
The Role- Develop and motivate a skilled team to provide outstanding customer service and achieve excellent outcomes in swim education
- Oversee daily operations, ensuring a safe, clean, and welcoming environment that meets regulatory requirements and fosters a positive atmosphere
- Drive enrolment growth through proactive community engagement, relationship building, and effective marketing strategies
- Ensure compliance with safety protocols, child protection regulations, and pool operations by providing comprehensive training
- Represent the swim school as a trusted ambassador, building strong relationships with families and the local community
Key Qualifications and Skills
- Strong leadership skills and excellent organisational abilities
- A people-first mindset and experience in customer service leadership roles, such as Customer Service, Retail Management, or Team Leadership
- Operations management expertise in recreation, hospitality, or education, or training/program lead experience in a customer-focused environment
Required Qualifications
- Valid Paid Blue Card
- Swim Teacher and Water Safety qualification
- First Aid, CPR, and Pool Lifeguard Certifications
- Pool Plant Operator certification