Customer Liaison Support Specialist

1 week ago


Brisbane, Queensland, Australia The State of Queensland Full time
Job Summary

We are seeking a highly skilled and experienced Customer Liaison Support Specialist to join our team at The State of Queensland. As a key member of our organization, you will play a critical role in facilitating the Quality, Safety, and Risk Management Program across our hospitals and health centers.

Key Responsibilities
  • Manage Complex Complaints: Effectively manage and resolve complex complaints to contribute to effective patient experience and outcome management across our facilities.
  • Develop Patient Experience Strategies: Develop and implement high-level patient experience and feedback management strategies to drive excellence in delivering patient experience outcomes.
  • Advise and Influence Stakeholders: Apply the latest evidence and judgment to advise and influence senior managers and other stakeholders to resolve complex complaints and contribute to improved service quality and delivery.
Health Equity

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity. As a valued member of our team, you will contribute to the health equity agenda and support the elimination of racial discrimination and institutional racism, increased access to healthcare, and the delivery of sustainable, culturally safe, and responsive health services.

Benefits
  • Rewarding Career Opportunities: Enjoy a rewarding career with opportunities for growth and development across a wide range of clinical and non-clinical areas.
  • Value-Driven Organization: Work in a value-driven organization that provides a safe, satisfying, flexible, and healthy work-life balance.
  • Competitive Salary and Benefits: Enjoy a competitive salary with annual incremental increases, flexible working arrangements, and access to salary packaging and a higher-than-standard employer contribution to Superannuation.
About Us

We are a world-class, dynamic, and growing health service that embraces technology and innovation, excellence in healthcare, quality teaching, and cutting-edge research. We are committed to providing a diverse and inclusive workplace for all employees and offer unique and rewarding professional development opportunities in a safe and flexible work environment.



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