Front Line Ambassador

2 weeks ago


Melbourne, Victoria, Australia Hyatt Full time

Role Summary

As a key member of the Front of House team at Hyatt Centric Melbourne, you will provide exceptional customer service and create memorable experiences for our guests.

The ideal candidate will be a charismatic and engaging host who can control the floor from the door, supporting the Restaurant Manager in maintaining a smooth workflow and ensuring guests feel welcomed, cared for, and valued.

Key Responsibilities:

  • Control the room from the door, utilizing food and beverage knowledge to enhance the guest's overall experience
  • Seat and greet guests with a warm and playful demeanor, showcasing local knowledge and expertise
  • Manage the opening and closing of the space, including opening and closing TILs and reconciliation, as well as updating table plans and allocating bookings promptly
  • Comply with Occupation Health and Food Safety procedures and standards

About Us:

Hyatt Centric Melbourne is Australia's first Centric hotel, situated in the heart of Melbourne's CBD. Our mission is to connect our guests to the city's vibrant energy, encouraging exploration and adventure throughout their stay.

We feature 277 luxurious rooms, an indoor pool, and a gym, as well as Langlands Restaurant & Bar, serving delicious local cuisine with stunning 180-degree views of the city.



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