Claims Specialist
6 days ago
About EFinancialCareers Ltd.
EFinancialCareers Ltd. is a leading provider of financial services and solutions. Our goal is to help individuals and organizations achieve their financial goals through our expertise and services.
The Opportunity
We are seeking a highly skilled and experienced Claims Specialist to join our team. As a Claims Specialist, you will play a critical role in providing early, timely, and personal service to workers, employers, stakeholders, and support networks while providing an empathetic customer experience through a deep technical specialization in complex claims.
Responsibilities
- Pro-actively proceed with appropriate case management to achieve the optimum outcome of early sustainable return to work for workers with reasonable claim costs.
- Liaise with all internal and external stakeholders regularly to progress strategies and actions.
- Assess aspects of liability and recovery relevant to the legislation or policy, in accordance with EML procedures if required.
- Proactively manage rehabilitation providers and approval of rehabilitation plans/wellness plans in accordance with guidelines.
- Conduct health promotion activities to enhance the injured worker's wellbeing and empower them to participate in their own treatment and recovery.
About You
- High attention to detail and excellent organisational skills.
- Sound negotiation and influencing skills.
- Empathy and understanding for others.
- The ability to effectively listen and understand the needs of the customer and what is important to them to enable their recovery and return to work.
- Basic understanding of common medical terminology or allied health experience.
- Knowledge of the relevant worker's compensation legislation and regulations is considered beneficial.
What We Offer
- We stand together as equals.
- EML is an equal opportunity employer so by coming to work for us, you will be part of a culture that celebrates diversity and inclusion.
- We are committed to maintaining a workplace where everyone feels valued and where we show respect, integrity, and honesty.
- EML provides career opportunities and great employee benefits, including:
- A vibrant, collaborative innovative team culture.
- Flexibility with opportunity to WFH when you are fully trained in your role.
- A corporate wellbeing program with discounted health insurance and gym membership.
- Access to discounts at over 350 retailers through our Rewards Hub program.
- Entitlement to an annual tenure and performance-based recognition reward.
- Comprehensive learning and development support.
- Companywide events to celebrate success.
- Quarterly Reward and Recognition Awards.
- Up to 16 weeks paid parental leave, plus super.
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