Workforce Management Specialist

6 days ago

Melbourne, Victoria, Australia Listen Responsibly Full time

Join to apply for the Workforce Management Specialist role at Amplifon

About the role

The Workforce Management Specialist will play a crucial role in resource optimization and allocation for all shops across Bay–Attune – Amplifon (One Australia). You will be responsible for developing and implementing strategies to effectively manage resources and ensure all shops are covered at all times to ensure smooth operations.

Key Responsibilities
  • Resource Allocation: Ensure optimal coverage for all One Australia stores through monthly and quarterly planning; Coordinate staff movement to ensure operations run smoothly and all locations are covered; Continuously review staff allocation and plan for sick leave, maternity leave cover and any other fluctuations that may arise
  • Forecasting: Manpower forecast: monthly, quarterly, yearly; work together with HRBPs and Talent Acquisition Team to plan for hires and other gaps identified
  • Scheduling: Monitor real time data on shop performance to adjust the manpower required to contribute to the shop / area / state's performance success; Create rosters, shifts where applicable; Work closely with HRBPs to monitor return to work and submit CWC forms where required
  • Other: Maintain open communication between shops and back-office managements; Create monthly dashboard/reports on manpower fluctuations/points of difference/points of improvement; Provide data-based recommendations to leadership regarding manpower planning and hiring, training needs; Monitor stores KPIs related to manpower allocation
About you
  • Bachelor's in HR Management, Data Science or other related field
  • Expertise in Manpower Planning, Resource Allocation or similar
  • Excellent knowledge of Office package, with expertise in Excel and PowerPoint
  • Experience in industries and projects where customer satisfaction is the key
  • Advanced Excel, Power BI, Tableau
  • Ability to manage and prioritize competing demands with a customer-focused and outcomes-centered approach
  • Experience in working in a matrix organization
  • Demonstrated understanding of HR, forecasting, fast-paced environments
What's in it for you?
  • A day off to celebrate your Birthday
  • Yearly flu vaccinations
  • Amplifon training, career, and learning development opportunities
  • Free access to our Employee Assistance Program
  • Discounted Private Health Insurance and other benefits and products
  • International career opportunities within Amplifon globally
Equal Opportunity

As an employer that embraces Equal Opportunity and promotes inclusion and diversity, we encourage people of all ages and backgrounds to apply.


#J-18808-Ljbffr

  • Workforce Management Specialist

    5 days ago

    Melbourne, Victoria, Australia beBeeSolutionDesigner Full time $90,000 - $120,000

    Job OverviewWe are seeking a skilled Workforce Management Specialist to join our Technology team.The ideal candidate will have experience working with workforce software and be able to provide thought leadership on process optimization. Job DescriptionThis is an exciting opportunity for a talented individual to work closely with our P&C business unit to...

  • Workforce Management Specialist

    7 days ago

    Melbourne, Victoria, Australia beBeeManagement Full time $120,000 - $150,000

    We're seeking a seasoned Workforce Management Specialist to join our team. In this key role, you'll be instrumental in driving the success of our workforce management platform.About the RoleThis is an excellent opportunity for an experienced program manager looking to leverage their skills in a dynamic retail environment. As a leader in your field, you'll...

  • Workforce Management Solutions Specialist

    5 days ago

    Melbourne, Victoria, Australia beBeeSolutions Full time $100,000 - $140,000

    About the RoleWe are seeking an experienced workforce management specialist to support and enhance our UKG Pro Workforce Management (WFM) platform, ensuring it meets evolving business needs. This role partners closely with People & Culture, IT, and managed service providers to deliver robust solutions, optimise system performance, and support end users...

  • Workforce Planning Specialist

    7 days ago

    Melbourne, Victoria, Australia beBeeStrategic Full time $140,000 - $150,000

    Workforce Planning SpecialistWe are seeking a highly skilled Workforce Planning Specialist to play a pivotal role in embedding workforce planning within our organization.This specialist will contribute to the development of our system and become a source of knowledge and expertise, driving business outcomes and delivering value to our stakeholders.Main...

  • Workforce Management Specialist

    7 days ago

    Melbourne, Victoria, Australia beBeeManagement Full time $60,000 - $80,000

    Job Title:We are seeking a seasoned Workforce Management Specialist to join our team. As a key member of our operations group, you will be responsible for driving CRM contact performance and real-time process maturity through the implementation and maintenance of best practice Workforce Management (WFM).Key Responsibilities:Act as a liaison between...

  • Workforce Solutions Specialist

    2 weeks ago

    Melbourne, Victoria, Australia beBeePayroll Full time $90,000 - $130,000

    Workforce Solutions SpecialistThe role of Workforce Solutions Specialist involves providing expert guidance on payroll and workforce solution design and implementation, analysing business and compliance requirements, and partnering with stakeholders to deliver scalable, compliant, and efficient workforce solutions.Key Responsibilities:Act as a subject matter...

  • Workforce Planning Specialist

    7 days ago

    Melbourne, Victoria, Australia beBeeWorkforce Full time $100,000 - $120,000

    Workforce Planning SpecialistAt our company, we are seeking a skilled Workforce Planning Specialist to join our team. As a key member of our operations team, you will be responsible for ensuring the smooth delivery of projects by planning and coordinating our workforce.This role involves designing and implementing effective workforce plans that meet business...

  • Workforce Management Specialist

    5 days ago

    Melbourne, Victoria, Australia Listen Responsibly Full time

    Join to apply for the Workforce Management Specialist role at AmplifonAbout the roleThe Workforce Management Specialist will play a crucial role in resource optimization and allocation for all shops across Bay–Attune – Amplifon (One Australia). You will be responsible for developing and implementing strategies to effectively manage resources and ensure...

  • Workforce Planning Specialist

    7 days ago

    Melbourne, Victoria, Australia beBeeplanning Full time $75,000 - $95,000

    Workforce Planning SpecialistWe are seeking a skilled Workforce Planning Specialist to join our Supply Chain team in Melbourne. As a key member of our team, you will be responsible for ensuring efficient workforce planning and scheduling.

  • Workforce Optimisation Specialist

    7 days ago

    Melbourne, Victoria, Australia beBeeWorkforceoptimisation Full time $90,000 - $120,000

    Workforce Optimisation SpecialistAbout the Role:We are seeking a Workforce Optimisation Specialist to join our team. As a key member of our workforce management team, you will be responsible for monitoring technicians and work order completion outside of normal business hours.Responsibilities:Monitor technicians and work order completion outside of normal...