Technical Support Manager

1 week ago

Box Hill North, Victoria, Australia beBeeTechnical Full time $90,000 - $120,000

About the Role

  • The Service Desk Team Lead will be responsible for driving the Service Desk team to ensure Business As Usual operations are managed and kept on track.
Key Responsibilities
  • Providing seamless level 1 and 2 technical support to all staff ensuring regular contact and updates.
  • Operating on a 24/7 basis.
  • Managing and developing a knowledge base for end user documentation and internal technical resources.
  • Owning and delivering new work initiatives that reduce calls to the Service Desk or improve time to resolution.
  • Step up to take on acting management responsibilities where required.
  • Working alongside vendors to implement changes and projects.
Requirements
  • Tertiary qualifications in Business Information Systems or similar experience.
  • Minimum 5 years IT support experience with at least 1 year in a leadership or supervisory role.
  • Previous experience within a retail, hospitality or customer service environment required.
  • Experience in supporting Windows environments Desktop & Server.
  • Previous experience with ServiceNow Connect Wise manage IT Glue or Jira documentation systems required.

The ideal candidate will have a strong technical background with excellent communication skills and the ability to work well under pressure.

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