Enterprise Infrastructure Manager

19 hours ago

Box Hill North, Victoria, Australia beBeeCloud Full time $90,000 - $120,000
Infrastructure Leadership Role

The Senior Infrastructure Specialist is a critical role responsible for managing and maintaining an enterprise environment to ensure continuous availability of services.

Job Description:

This leadership position requires the ability to manage, maintain, and support an extensive network of over 600 stores across Australia, New Zealand, and Asia.

  • Provide technical expertise for core infrastructure, including cloud platforms, Microsoft systems, virtualisation environments, patching & security systems, and backup solutions.

The ideal candidate will have a strong passion for information technology and a commitment to delivering exceptional customer service.

Key Responsibilities:
  • Manage and proactively maintain systems and services managed by the Infrastructure team.
  • Help produce appropriate infrastructure designs and technical specifications in line with defined processes.
  • Coordinate execution of projects tasks with support of Technical Leads and Project Managers.
  • Providing technical expertise for core infrastructure.
  • Manage and proactively maintain all responsible systems.
  • Conduct training & mentoring programs to junior team members along with ensuring documentation is accurate and well maintained.
  • Deliver weekly system reports to the Infrastructure manager.
  • Adhering to Infrastructure policies and processes as well as identifying potential risks within the IT environment and reporting accordingly.
  • Following ITIL based ITSM practices and ensuring all incidents, problems and service requests are managed to agreed service levels.
  • Supporting the organisation in accordance with procedures and policies.
  • Liaise with internal staff to ensure a high satisfaction of services are met.
  • Creating and maintain corporate knowledge base articles.
  • Rostered on call program for supporting BAU & Project activities.
About You:
  • 3+ years supporting Cloud Infrastructure Solutions, Integrations & Migrations.
  • 5+ years' experience working with Microsoft enterprise environment supporting core systems.
  • 5 + years' experience supporting a virtualisation environment.
  • 5+ years' experience supporting enterprise Patching & Security Systems.
  • 5+ years' experience configuring and maintaining backup and SAN storage solutions.
  • Coordinate and prioritise Infrastructure activities and support requests.
  • Proficient in time & priority management.
  • Investigative skills to identify and solve potentially complex problems.
  • Translate technical issues into understandable business language for end-users.

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