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Customer Service Ambassador

2 months ago

Cairns City, Queensland, Australia Avis Full time
{"title": "Customer Service Representative", "description": "About the Role

We're seeking a passionate and motivated individual to join our team as a Customer Service Representative. As the face of our brand, you'll interact with customers at the rental counter, complete rental bookings, and respond to general customer inquiries.

Key Responsibilities
  • Establish customer car rental needs by actively listening
  • Review ABG's various add-ons and services to determine what best suits the customer
  • Communicate rental procedures and guidelines effectively
  • Complete rental bookings in a timely, efficient, and accurate manner
  • Answer customer questions and inquiries
What We Offer
  • Hourly pay + loadings + commission incentives
  • Wellbeing program including life insurance + discounted health insurance + superannuation options
  • Access to Perkbox - discounts and offers with hundreds of retailers and big brands
  • Employee discounts on car rental across Avis Budget Group
  • Employee Assistance Program (EAP) provided by Converge - 24/7 support for mental health and wellbeing
  • Full training provided to help you achieve your goals and reach your potential
Requirements
  • Applicants must have a full and valid driver's license
  • This is a full-time position requiring availability to work on a rotational roster that includes evenings, weekends, and public holidays
  • Ability to work in a fast-paced environment while delivering exceptional customer service
  • Previous experience within retail, hospitality, customer service, or similar roles
  • Ability to follow procedures and adhere to company guidelines and standards
  • Comfortable learning and using various computer systems to accurately input rental information
About Us

At Avis Budget Group, you'll be joining a team of 25,000 driven people performing with purpose. Together, we're moving the future of transportation forward with innovative, customer-focused solutions.

We're a performance-driven culture that encourages and supports each other to be at our best through leadership, training, tools, and rewards.

We're proud to make a positive difference to the lives of our colleagues, customers, and communities where we operate.

We value diversity, equity, and inclusion within our workforce, consumer base, communities, and supply chain.

We're committed to making a positive impact and promoting a culture of respect and inclusivity.

", "lang_code": "en-US"}