Duty Manager Leadership Opportunity

2 weeks ago

Brisbane, Queensland, Australia beBeeLeadership Full time $70,000 - $115,000

Are you ready to step into a pivotal leadership role in the heart of our vibrant hospitality environment? We're on the hunt for a passionate and dynamic Hotel Duty Manager to join our team in a full-time capacity.

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  • We're looking for someone who can coordinate and oversee the hotel's smooth running in the absence of senior management, ensuring exceptional guest experiences, driving team performance, and maximising operational success.

Key Responsibilities:

  • Train and mentor the team to maintain high standards and values
  • Coordinate seamless group arrivals and curate memorable experiences for VIPs and returning guests
  • Be the communication hub between all departments, ensuring a well-synced operation
  • Proactively manage customer complaints, guest issues, and incidents with professionalism
  • Make our guests feel at home by promptly addressing their requests with care and attention
  • Lead and elevate the guest experience journey, ensuring every touchpoint delivers exceptional service quality
  • Drive revenue growth through incentive programs and operational excellence
  • Jump into action across food and beverage outlets or valet parking when needed
  • Provide first-response assistance in emergency or medical situations
  • Regularly inspect hotel premises to ensure top-notch security and safety standards
Requirements:

To succeed in this role, you'll need:

  • Proven experience in a supervisory or management role within a hotel environment
  • Strong leadership skills with the ability to motivate, manage, and train staff
  • Proficiency in property management systems
  • Confidence in cash handling and processing financial transactions
  • Exceptional ability to build and maintain client relationships
  • Impeccable professionalism, organisation, and time management skills
  • Outstanding verbal and written communication skills
  • Keen attention to detail and a commitment to quality
  • Polished personal presentation and grooming standards
  • A valid driver's license (manual preferred but not essential)
Benefits:

We offer an attractive range of benefits, including:

  • Incredible team member discounts from your first day on-the-job
  • 50% off stays at EVT hotels – Rydges, QT, Atura, LyLo and more
  • $2 movie tickets, plus Moonlight, Gold Class, Candy Bar discounts and more
  • Australia and NZ's largest and most diverse experiences company

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