Duty Manager Opportunity

2 days ago


Brisbane, Queensland, Australia beBeeHospitality Full time $60,000 - $80,000

Job Overview

The Front Office Duty Manager plays a pivotal role in the hotel's operations, overseeing daily tasks and ensuring seamless guest experiences. As a key member of the team, you will be responsible for managing check-in/check-out procedures, billing, reporting, and resolving guest inquiries efficiently.

Responsibilities

  • Lead the Front Office team to deliver exceptional service, maintaining high standards and fostering a positive work environment.
  • Coordinate with other departments to ensure smooth operations, including Housekeeping, F&B, Sales, Reservations, and Finance.
  • Train, mentor, and develop the team, promoting a culture of excellence and growth.
  • Drive revenue through upselling and loyalty engagement, enhancing the hotel's reputation and performance.
  • Ensure compliance with health and safety standards, security protocols, and Accor brand requirements.

Requirements

  • Previous experience in a hotel Front Office as a Duty Manager is essential.
  • Strong leadership, communication, and problem-solving skills are required.
  • Proficiency in hotel systems, particularly Opera and Accor systems, is an advantage.
  • Ability to work flexible rosters, including weekends and evenings, is necessary.
  • Passion for delivering outstanding guest experiences is crucial.

What We Offer

  • Daily lunch options are provided.
  • Staff discounts in the restaurant are available.
  • Accommodation at any Accor property worldwide can be accessed at staff rates.
  • Food and Beverage discounts are offered at Accor outlets.
  • Convenient inner-city location with public transport options nearby.
  • Collaborative and inclusive team environment.
  • Career growth opportunities and learning and development programs.


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