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Workforce Planning Manager

2 months ago

Melbourne, Victoria, Australia ANZ Full time
About Us

At ANZ, we're committed to shaping a world where people and communities thrive. Our mission is to improve the financial wellbeing and sustainability of our millions of customers.

About the Role

As a Workforce Planning Manager in our ANZ Plus Coaching team, you'll play a key role in determining the strategic workforce planning initiatives, optimizing our coaching workforce to ensure service level and efficiency goals are achieved. You'll be responsible for developing and implementing workforce planning strategies that drive business outcomes and deliver exceptional customer experiences.

Key Responsibilities
  • Develop and implement workforce planning strategies that align with business objectives
  • Optimize coaching workforce to ensure service level and efficiency goals are achieved
  • Ensure delivery of exceptional customer experiences through effective workforce planning
  • Collaborate with stakeholders to identify and address workforce planning challenges
  • Monitor and analyze performance data to inform workforce planning decisions
Requirements
  • Strong leadership skills with the ability to motivate and inspire teams
  • Experience in workforce planning and optimization or contact centre operations
  • Knowledge of digital banking operations and online security protocols
  • Experience in implementing workforce planning programs and administering WFM platforms
  • Excellent communication and stakeholder engagement skills
  • Sound decision-making abilities with a strategic mindset
What We Offer

At ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career. We're committed to building a workplace that reflects the diversity of the communities we serve. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself.

How to Apply

To apply for this role, please visit ANZ Careers and search for reference number 74508.