Technical Support Specialist

1 week ago


Melbourne, Victoria, Australia beBeeSupport Full time $90,000 - $110,000
Job Title:

Technical Support Specialist

About the Role:

We are seeking a skilled Technical Support Specialist to provide expert support to our users and stakeholders.

Key Responsibilities:

- Provide technical assistance to users via phone, email, and in-person.
- Troubleshoot and resolve technical issues related to hardware, software, and network infrastructure.
- Collaborate with cross-functional teams to identify and implement solutions to complex technical problems.
- Develop and maintain knowledge base articles and documentation to support users.
- Participate in on-call rotations to provide after-hours support as needed.

Requirements:

- Bachelor's degree in Computer Science or related field.
- 3+ years of experience in technical support or related field.
- Excellent communication and problem-solving skills.
- Proficiency in Windows, Linux, and macOS operating systems.
- Experience with IT service management tools such as ServiceNow.

Benefits:

- Competitive salary and benefits package.
- Opportunities for professional growth and development.
- Collaborative and dynamic work environment.



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