Technical Support Specialist
6 days ago
We are seeking a skilled and experienced Technical Support Specialist to join our team.
- Key Responsibilities:
- Provide remote service desk support to various environments, from 10 to 500 users, as a point of escalation and subject matter expert.
- Solve complex technical issues related to servers, desktops, and applications within Microsoft Azure, AD, and M365 environments.
- Deliver the support of Azure Intra, Hyper-V, and Citrix cloud infrastructure.
- Work with highly experienced solutions experts to maintain best practice environments.
- Essential Skills:
- Advanced understanding of end user support and Active Directory.
- Comprehensive knowledge of Windows Server, Azure, and Exchange.
- Genuine exposure across technical infrastructure from desktop to firewall, including LAN & WAN networking.
- Understanding of ticketing systems and customer service principles.
- Great communication skills coupled with a genuine desire to understand customers and help them.
- Competitive salary range.
- Free access to Uprise, including 1:1 coaching sessions from qualified psychologists or counsellors.
- Hybrid working arrangements for a satisfying work-life balance.
- 'Never Stop Growing' is deeply embedded in our DNA - up to 10 paid training days a year and support towards certifications and qualifications.
- Opportunities for personal and professional development with our FastTrack mentor program.
- Option of a Tesla company car as part of your ongoing employment package.
- Regular social events and a great team culture.
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