Technical Support Specialist

5 days ago

Melbourne, Victoria, Australia beBeeSupport Full time $90,000 - $110,000

We're seeking a skilled Technical Support Specialist to join our team.

About the Role:

This is an exciting opportunity to work with cutting-edge technology and provide top-notch support to our customers. As a Technical Support Specialist, you'll be responsible for troubleshooting hardware and software issues, providing technical guidance, and collaborating with cross-functional teams to resolve complex problems.

Main Responsibilities:
  • Troubleshooting and Resolution: Identify and resolve technical issues via phone, email, or chat
  • Technical Guidance: Provide expert advice on IT systems, hardware, and software to end-users
  • Collaboration: Work closely with internal teams to resolve complex technical issues and improve overall customer satisfaction
Requirements:
  • Strong Technical Skills: In-depth knowledge of IT systems, hardware, and software
  • Problem-Solving Abilities: Excellent troubleshooting skills and ability to think critically
  • Communication Skills: Effective communication and interpersonal skills
Benefits:

We offer a dynamic work environment, opportunities for professional growth and development, and a competitive compensation package. You'll have the chance to work with a talented team that's passionate about delivering exceptional results.

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