Full-Time Customer Service Representative

2 days ago

Melbourne, Victoria, Australia beBeeSupport Full time $85,574

Seeking a highly skilled Support Specialist to join our team in Melbourne, Victoria, Australia. This full-time role is 37.5 hours per week, working Saturday through Wednesday, with Thursdays and Fridays off.

The ideal candidate will be responsible for providing exceptional support to current and prospective customers via email, phone, and other communication channels. They will troubleshoot technical issues, resolve customer complaints, and provide product information to customers.

We're looking for someone who is passionate about delivering top-notch customer service, has excellent written and verbal communication skills, and is proficient in using ticketing software such as Zendesk. If you have a strong understanding of email, calendars, clients, and DNS, we'd love to hear from you

About the Job

This is an exciting opportunity to work in a dynamic team environment where you'll have the chance to make a real impact on our customers' experiences. You'll spend most of your time directly responding to requests from current and prospective customers, primarily via email. Generally, interactions are a mix of troubleshooting and providing customer service that makes people feel heard.

  • Main Responsibilities:
  • Troubleshoot and resolve technical issues, replicate and describe issues, and escalate as appropriate.
  • Provide exceptional support to current and prospective customers via email, phone, and other communication channels.
  • Develop and maintain product knowledge and stay updated on trending issues and product updates.
  • Write and maintain customer-facing help pages, internal documentation, and standard responses for our most common questions.
  • Perform routine tasks to assist in preventing spam, phishing, and abuse on our servers.
  • Apply your understanding of privacy, security, email loss risks, and other risks to customers to ensure information you provide does not introduce risk and reduces risk whenever possible.

We welcome all applicants regardless of race, color, religion, age, pregnancy, gender identity or expression, disability, or sexual orientation. We can't help with a visa or sponsorship—you must already have the right to work in Australia.

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