Customer Service Representative

2 weeks ago

Melbourne, Victoria, Australia Orikan Full time

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About Orikan

Orikan is a world-class provider of a complete range of parking technology solutions that support real communities. From meters, maintenance and sensors to infringement management, digital permits, smart payment applications, compliance and analytics: we provide a one-of-a-kind, industry-leading suite of services and solutions.

Introduction:

About Orikan

Orikan is a world-class provider of a complete range of parking technology solutions that support real communities. From meters, maintenance and sensors to infringement management, digital permits, smart payment applications, compliance and analytics: we provide a one-of-a-kind, industry-leading suite of services and solutions.

Join a forward-thinking team at Orikan, a leader in integrated technology solutions for smarter cities.

Description:

Are you a passionate customer service professional who thrives on delivering high-quality solutions in a dynamic and rewarding environment? Whether you're looking for a full-time career or flexible casual hours, we have exciting opportunities for confident individuals ready to make a real impact.

About the Role:

As a Customer Service Representative, you'll be the friendly, knowledgeable voice assisting with parking infringement enquiries. You'll provide accurate, courteous, and informative support to help customers navigate challenging situations with clarity and confidence.

If you love problem-solving, interpreting regulations, and offering clear guidance, this is your chance to shine—whether you're seeking a stable full-time role or the flexibility of casual work.

Key Responsibilities:

  • Deliver professional, accurate, and timely customer service in line with policies, procedures, and legislative requirements (including privacy)
  • Facilitate debt clearance by offering relevant payment options and encouraging resolution of infringement notices
  • Advise the public on their rights and obligations under relevant Acts
  • Provide guidance on Council processes to a wide range of stakeholders including financial counsellors, caseworkers, solicitors, police officers, and council staff
  • Accurately record call summaries in the CRM to maintain detailed case histories

Skills and Experiences:

What We're Looking For:
  • A strong customer service orientation and a genuine desire to help
  • Excellent written and verbal communication skills
  • A professional phone manner, especially when supporting distressed or difficult clients
  • Well-developed negotiation, problem-solving, and decision-making abilities
  • Confidence using multiple computer systems simultaneously
  • Energetic, enthusiastic, and able to work independently
  • Previous call centre experience is a plus

Flexible Opportunities:

We're hiring for both full-time and casual positions—so whether you're building your career or balancing other commitments, we've got a role that fits your lifestyleSeniority level
  • Seniority levelEntry level
Employment type
  • Employment typeFull-time
Job function
  • Job functionOther
  • IndustriesInformation Services

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