Customer Service Representative
20 hours ago
Job Category: Call Centre and Customer ServiceAbout OrikanOrikan is a world-class provider of a complete range of parking technology solutions that support real communities.
From meters, maintenance and sensors to infringement management, digital permits, smart payment applications, compliance and analytics: we provide a one-of-a-kind, industry-leading suite of services and solutions.Join a forward-thinking team at Orikan, a leader in integrated technology solutions for smarter cities.Job DescriptionAre you a passionate customer service professional who thrives on delivering high-quality solutions in a dynamic and rewarding environment?
Whether you're looking for a full-time career or flexible casual hours, we have exciting opportunities for confident individuals ready to make a real impact.
About the Role:As a Customer Service Representative, you'll be the friendly, knowledgeable voice assisting with parking infringement enquiries.
You'll provide accurate, courteous, and informative support to help customers navigate challenging situations with clarity and confidence.If you love problem-solving, interpreting regulations, and offering clear guidance, this is your chance to shine—whether you're seeking a stable full-time role or the flexibility of casual work.Deliver professional, accurate, and timely customer service in line with policies, procedures, and legislative requirements (including privacy)Facilitate debt clearance by offering relevant payment options and encouraging resolution of infringement noticesAdvise the public on their rights and obligations under relevant ActsProvide guidance on Council processes to a wide range of stakeholders including financial counsellors, caseworkers, solicitors, police officers, and council staffAccurately record call summaries in the CRM to maintain detailed case historiesDesired Skills and Experience What We're Looking For:A strong customer service orientation and a genuine desire to helpExcellent written and verbal communication skillsA professional phone manner, especially when supporting distressed or difficult clientsWell-developed negotiation, problem-solving, and decision-making abilitiesConfidence using multiple computer systems simultaneouslyEnergetic, enthusiastic, and able to work independentlyPrevious call centre experience is a plus
We're hiring for both full-time and casual positions—so whether you're building your career or balancing other commitments, we've got a role that fits your lifestyle
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