Customer Service Representative

3 weeks ago

Melbourne, Victoria, Australia Linden Cook Jewellery Full time
Customer Service Representative (Full-Time)

August 29, 2025

Customer Service Representative

Full-Time | Melbourne

We're on the lookout for another lovely human to join our Customer Service team at Linden Cook. This role is ideal for someone who loves creating thoughtful, positive experiences for customers and thrives in a fast-paced, customer-focused environment. You'll be handling customer service, administrative tasks, and order fulfilment, helping the team run smoothly and efficiently.

As our brand continues to grow, we're excited to welcome new talent to our close-knit team - a group dedicated to doing great work with great people.

About the Role

As a Customer Service Representative, you will:

  • Respond to customer enquiries via email, web chat, and phone with professionalism and warmth
  • Accurately process and fulfil orders
  • Assist with quality checks, and carefully prepare and package each order in line with brand standards
  • Identify areas for efficiency and improved customer experience
  • Share customer feedback with the wider team to support ongoing product and service improvements
About You
  • Has 1-2 years experience in a customer service role, with eCommerce experience preferred (though not essential)
  • Strong written and verbal communication skills, with an ability to talk to customers warmly and clearly
  • Confident using Microsoft Office Suite, particularly Excel, to support daily operations
  • A positive, can-do attitude with a solutions-focused mindset
  • Attention to detail, ensuring care and accuracy in every task
  • Continually seeking ways to refine and improve processes

If this sounds like you, we'd love to hear from you Please send your resume (in any form you like) and tell us a bit about yourself – .

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