Customer Service Representative

2 weeks ago

Melbourne, Victoria, Australia Segen Full time
We are growing the team Newly created opportunity to join this growing customer service team

Join a rapidly growing food manufacturing company with a stellar reputation for producing premium, high-quality products As they expand, they're looking for a passionate and driven Customer Service Representative to be the vital link between customers, operations, and the warehouse. If you love fast-paced environments, problem-solving, and making customers smile, this is the role for you

About The Role

As a Customer Service Representative, you'll be the go-to person for all inbound customer orders. From processing sales to liaising with the warehouse, your role is all about ensuring smooth operations and top-notch customer satisfaction.

Key Responsibilities
  • Sales Order Processing – Accurately process customer orders using MRP Software.
  • Stock & Dispatch Coordination – Validate stock availability and ensure on-time deliveries.
  • Customer Service– Be the friendly and efficient voice that customers trust Handle inquiries, resolve concerns, and ensure orders flow seamlessly.
  • Logistics & Deliveries – Oversee dispatch processes and collaborate with stakeholders to guarantee on-time, in-full deliveries.
  • Problem Solver– Handle customer inquiries and complaints with professionalism and care, ensuring every customer walks away satisfied.

What We're Looking For:
  • Experience in customer service, ideally in FMCG or manufacturing.
  • Strong phone and email skills with the ability to listen, adapt, and solve problems efficiently.
  • Detail-Oriented & Organised – Excel, Outlook, and Google Drive proficiency are a must
  • Team Player – Thrive in a fast-paced, people-focused environment.
  • Ability to prioritise, manage time, and juggle multiple tasks with ease.

What's in It for You?
  • Competitive salary package – Get rewarded for your hard work
  • Career growth opportunities – Be part of a company that's expanding
  • Supportive team environment – Work with a collaborative and friendly group.

Next Steps

If this exciting opportunity sounds like the perfect fit, hit APPLY NOW to submit your resume. Got questions? Call us on (03) 9069 0017.
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