Service Operations Manager

4 weeks ago

Brisbane, Queensland, Australia Rentokil Initial Full time

Rentokil Initial is seeking a highly organised and communicative Service Operations Manager to join their team in Brisbane on a full-time basis. With a focus on administrative and communication skills, this role plays a crucial part in the success of the pest control division.

We are proud to be the global expert in pest control, hygiene, and indoor plant care at Rentokil Initial. Our people set us apart - we're a friendly and supportive team driven by a passion to help protect people, enhance lives, and preserve our planet every day.

The core responsibilities of this role include:

  • Organising regular field service activities for the Pest Control team
  • Ensuring all Service Technician visits are loaded within set time frames and any variances from expectations are reported to the Line Manager
  • Coordinating installations and jobs for completion within divisional time frames and expectations
  • Responding to customer enquiries and complaints regarding service and arranging necessary non-routine service calls
  • Maintaining accurate records of all paperwork and administration related to service activities and routing documents for entry into the Branch Contracts Computer System
  • Recording daily routines completed by technicians in accordance with divisional requirements
  • Providing ongoing reports requested by management relating to state of service, jobs, customer service history, technician productivity, and customer retention
  • Maintaining reporting spreadsheets within set timeframes

The ideal candidate will possess excellent phone etiquette, strong written and verbal communication skills, computer literacy, ability to give clear instructions, collaboration skills, and time management abilities. Previous experience in a similar role or fast-paced office environment is desirable.

Estimated Salary: AU$65,000 - AU$80,000 per annum, depending on qualifications and experience. We offer a dynamic work environment with opportunities for growth and professional development. If you're passionate about delivering exceptional service, we'd love to hear from you

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